Nur Syaza Syahidah Binti Nor Razi
Clinic Assistant
Summary
Proven Clinic Assistant with a track record of enhancing patient experience at Subang Jaya Medical Centre through efficient front desk management and effective teamwork. Skilled in patient preparation and registration, demonstrating exceptional front desk reception abilities and team collaboration. Achieved significant improvements in clinic operations and patient satisfaction.
Overview
10
10
years of professional experience
Work History
Clinic Assistant
Subang Jaya Medical Centre
05.2018 - Current
- Helped front desk staff register and process patients.(Self Pay)
- Maintained adequate stock of medical supplies, equipment and forms in clinical areas.
- Assisted with documenting clinic activities and updated medical records.
- Ensured a clean and welcoming clinic environment by performing routine housekeeping tasks such as sanitizing surfaces and disposing of biohazardous waste properly.
- Improved patient experience by efficiently managing front desk tasks, including appointment scheduling and check-in procedures.
- Prepared examination rooms at start of shift and executed quick turnovers between appointments.
- Set appointments for patients and reached out to reschedule appointments due to provider availability.
- Contributed to a positive work atmosphere through effective teamwork and collaboration with clinic staff members.
- Experienced working with Doctor Ng Wai Keong (Neurology), Doctor Yeap Swean Sim (Rheumatology), Doctor Sateash (Oral and Maxillofacial Surgery), Doctor Ali Azman (Paediatric Consultant), Doctor Ahmad Zulkifli (Paediatric Surgery) , Doctor Jenny Tan (Paediatris, Paediatric Dermatology), Doctor Siva Seeta (Neurology) and Doctor Sanjay (Paediatrics, paediatric Neonatology)
Pharmacist Assistant
Hospital PPUM
07.2017 - 12.2017
- Operated cash register and performed front counter tasks to facilitate daily operations.
- Provided excellent customer service during high volume periods, effectively managing multiple tasks simultaneously.
- Maintained a clean and organized work environment, adhering to strict hygiene protocols for optimal patient care.
- Counted and labeled prescriptions with correct item and quantity.
Pharmacist Intern
Big Pharmacy
02.2017 - 05.2017
- Provided advice on health issues, symptoms, and medications.
- Ordered and sold medication and other stock.
- Developed strong relationships with customers by addressing their concerns and providing personalized service.
- Coordinated with insurance companies to resolve billing disputes, ensuring timely reimbursement for pharmacy services rendered.
Restaurant Waiter
Nando's Restaurant
02.2014 - 04.2014
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas for optimal guest experience.
Education
No Degree - Diploma in Pharmacy
University International Pusrawi
Kuala Lumpur, Malaysia 04.2001 -
Skills
Timeline
Clinic Assistant
Subang Jaya Medical Centre
05.2018 - Current
Pharmacist Assistant
Hospital PPUM
07.2017 - 12.2017
Pharmacist Intern
Big Pharmacy
02.2017 - 05.2017
Restaurant Waiter
Nando's Restaurant
02.2014 - 04.2014
No Degree - Diploma in Pharmacy
University International Pusrawi
04.2001 -
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