MUHAMMAD KHOIRI BIN OMAR
Singapore
Summary
Dependable retail sales professional with experience more than 10 years in dynamic, high-performance environments. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Skilled in processing transactions, handling cash, using registers and arranging merchandise
Overview
12
12
years of professional experience
Work History
Concierge Officer
Hermes
01.2023 - Current
- Served as an ambassador of the brand by consistently upholding its standards of excellence in customer service interactions.
- Supported operations Sales Associates during peak hours or employee absences to maintain consistent service levels.
- Arranged appointment client's according to SA's scheduled & improved efficiency and reduced wait times for walk in clients.
- Handled sensitive situations involving upset or dissatisfied clients professionally and efficiently to restore positive relations.
- Maintained a welcoming atmosphere by greeting clients and providing personalized assistance upon arrival.
Retail Sales Associate
Zara
02.2020 - 11.2022
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Collaborated with team members to achieve daily sales goals and exceed performance targets.
Senior Retail Associate
Al Futtaim Group (Robinson The Heeren)
01.2017 - 01.2020
- Offers a full range of merchandise that anchors on Fashion, home and lifestyle by providing exceptional customer service and achieving sales goals on a daily basis
- Evaluates competition by visiting competing stores; gathering information such as style, quality, and prices of competitive merchandise
- Attracts customers by originating display ideas; following display suggestions or schedules; constructing or assembling prefabricated display properties; producing merchandise displays in windows and showcases, and on sales floor
- Prepares sales and customer relations reports by analyzing and categorizing sales information; identifying and investigating customer complaints and service suggestions
- Prepares reports by collecting, analyzing, and summarizing information.
Senior Retail Associate
Tumi
01.2016 - 01.2017
- Supported company initiatives by actively promoting brand awareness both online and offline.
- Assisted customers with product selection based on individual needs and preferences.
- Excelled in meeting sales targets, contributing significantly to the overall success of the team.
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
Senior Retail Associate
City Chain
01.2012 - 01.2016
- Achieved high levels of customer satisfaction through attentive service and prompt resolution of any concerns or inquiries.
- Enhanced customer satisfaction by providing personalized watch recommendations based on individual preferences and needs.
- Established a reputation as a trusted advisor among clients due to extensive knowledge about various watch brands specifications.
- Trained junior team members on product knowledge and sales techniques, improving overall store performance.
Education
Sijil Pelajaran Malaysia (SPM) - Sub-Science
Sekolah Menegah Kebangsaan Skudai
Diploma in IT Networking - IT Networking
Cosmopoint International College
Skills
- Brand representation
- Retail experience
- Customer Service
- Teamwork and Collaboration
- Multi-tasking strength
Computing Skills
Intermediate, Advanced, Advanced
Personal Characteristic
Well-organized, quick-adapted in any environment and able to work independently.
References
- Adelene, Store Manager, Hermes Marina Bay Sand +65 98388028
- Matthew, Senior Client Advisor, Hermes Marina Bay Sand, +65 97947873
Timeline
Concierge Officer
Hermes
01.2023 - Current
Retail Sales Associate
Zara
02.2020 - 11.2022
Senior Retail Associate
Al Futtaim Group (Robinson The Heeren)
01.2017 - 01.2020
Senior Retail Associate
Tumi
01.2016 - 01.2017
Senior Retail Associate
City Chain
01.2012 - 01.2016
Sijil Pelajaran Malaysia (SPM) - Sub-Science
Sekolah Menegah Kebangsaan Skudai
Diploma in IT Networking - IT Networking
Cosmopoint International College
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