Summary
Overview
Work History
Education
Skills
Accomplishments
Permanent Residence
Personal Information
Certification
Timeline
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MUHAMMAD KHAIRUL AZRI MOHD JONED

MUHAMMAD KHAIRUL AZRI MOHD JONED

TELEMARKETER
KAJANG

Summary

High-energy telemarketing professional specializes in training and mentoring new professionals to excel in demanding, busy settings. Clear communicator and creative problem solver. Love people and love building cohesive, high-performance teams.

Possessing excellent communication and persuasive skills combined with positive, upbeat demeanor. Understanding of customer relationship management and sales tactics, proficient in using telemarketing software and handling objections effectively. Capable of driving sales and fostering customer relationships through engaging and informative conversations.

Overview

3
3
years of professional experience
2018
2018
years of post-secondary education
2
2
Certifications
2
2
Languages

Work History

TM UNIFI Telemarketer

Asia Fiber
08.2024 - Current
  • Followed up with customers to solicit further sales.
  • Managed a high volume of calls daily while maintaining professionalism and efficiency.
  • Generated new leads through targeted cold calling efforts, expanding the company''s client base.
  • Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.

Telemarketing cum Customer Service

Vela Maju Jaya
02.2024 - 07.2024
  • Excellent communication skills, both verbal and written.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked effectively in fast-paced environments.
  • Learned and adapted quickly to new technology and software applications.

Outbound BB Focus Team Telemarketing

AASIGN
10.2023 - 01.2024
  • Worked well in a team setting, providing support and guidance.
  • Paid attention to detail while completing assignments.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.

Assigned to Barista Department

Kopi Mesin Putrajaya
01.2022 - 09.2023
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.

Education

STPM - Social Science

SMK Sultan Abdul Aziz Shah (SAAS)
Kajang, Selangor

SPM - Pure Science

SMK Sultan Abdul Aziz Shah (SAAS)
Kajang, Selangor

Skills

Adobe Illustrator

Microsoft Word

Adobe Photoshop

Filmora Wondershare

Customer service

Outbound and inbound calls

Scripted calls

Customer engagement

Adaptability and dependability

Stress tolerance

Accomplishments

  • 2016, Bronze Medal of Life Saving and International Life Saving Certificate
  • 2018, Finish 1st In Form 6 Regional Bowling Championship
  • 2018, Finish 2nd Male Freestyle Category in Form 6 Regional Swimming Competition
  • 2018, Head of The Student Representative Bureau of Communication and Special Work in SMK Sultan Abdul Aziz Shah

Permanent Residence

Malaysia

Personal Information

  • ID Number: 990828-10-5765
  • Age: 25
  • Date of Birth: 08/28/99
  • Gender: Male
  • Nationality: Malaysia
  • Marital Status: Single

Certification

First Aid/CPR Certified

Timeline

TM UNIFI Telemarketer

Asia Fiber
08.2024 - Current

Telemarketing cum Customer Service

Vela Maju Jaya
02.2024 - 07.2024

Outbound BB Focus Team Telemarketing

AASIGN
10.2023 - 01.2024

Assigned to Barista Department

Kopi Mesin Putrajaya
01.2022 - 09.2023

SPM - Pure Science

SMK Sultan Abdul Aziz Shah (SAAS)

STPM - Social Science

SMK Sultan Abdul Aziz Shah (SAAS)

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MUHAMMAD KHAIRUL AZRI MOHD JONEDTELEMARKETER