Muhammad Khairul Rizman
PENGERUSI PERTINAM
Kuala Lumpur
Summary
Dynamic and engaging Part-time Hostess at Nando's Ekocheras Mall, excelled in customer service and effective multitasking, enhancing guest satisfaction and reducing wait times. Skilled in complaint handling and teamwork, adept at using POS systems. Proven ability to adapt and meet the demands of a fast-paced environment, significantly contributing to team efforts and customer experience.
Overview
1
1
year of professional experience
1
1
year of post-secondary education
5
5
Certifications
Work History
Part-time Hostess
Nando's Ekocheras Mall
04.2023 - 07.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Input orders accurately into POS terminal, split bills and accepted payments.
FoMAG Museum Bank Negara
Bank Negara
Sesana Kijang, 2 , Jalan Dato Onn
03.2024 - 03.2024
- Ensured visitor satisfaction by addressing questions and concerns in a timely and professional manner.
- Enhanced visitor experience by providing engaging and informative tours of museum exhibits.
- Coordinated school group visits, tailoring tours to meet specific educational objectives.
- Inspected tour sites for potential hazards and arranged for repairs when needed.
- Guided groups of up to 30 people on scheduled tours.
Education
Sijil Pelajaran Malaysia - 1 A+ 1A 5B+ 1D
SMK Taman Seraya
Jalan Bunga Melati 8, Taman Seraya Ampang 03.2022 - 03.2023
Skills
Customer Service
Effective Multitasking
Complaint Handling
Guest Engagement
Teamwork and Collaboration
Cooking
Languages
Malay
Native language
English
Advanced
C1
Japanese
Beginner
A1
German
Beginner
A1
Certification
Food Handling training
Interests
Economics
Cooking
Politics
Timeline
Tempat ke-3 bersama Kejohanan Sukan Petanque Tingkatan Enam Daerah Hulu Langat Tahun 2024
10-2024
Sijil Penyertaan Kejohanan Sukan Boules 'Petanque' Terbuka Tingkatan Enam Peringkat Kebangsaan
10-2024
FoMAG Museum Bank Negara
Bank Negara
03.2024 - 03.2024
Johan Kejohanan Petanque Peringkat Daerah
10-2023
Sijil Penyertaan Kejohanan Petanque Peringkat Negeri
10-2023
Food Handling training
05-2023
Part-time Hostess
Nando's Ekocheras Mall
04.2023 - 07.2023
Sijil Pelajaran Malaysia - 1 A+ 1A 5B+ 1D
SMK Taman Seraya
03.2022 - 03.2023
Similar Profiles
Bronwyn Elizabeth WillemseBronwyn Elizabeth Willemse
Cashier at Nando's, Vangate MallCashier at Nando's, Vangate Mall
Luleka DakiLuleka Daki
Store Manager at Nando's Chickenland t/a Nando's BluffStore Manager at Nando's Chickenland t/a Nando's Bluff
BRADLEY ZAMMIT-HARRISONBRADLEY ZAMMIT-HARRISON
Assistant Store Manager at Nando's Australia & New ZealandAssistant Store Manager at Nando's Australia & New Zealand