EXCEL
Muhammad Kamil Nadzli
Sales Consultant
Petaling Jaya, Selangor
Summary
Dynamic professional with a proven track record in sales funnel management and customer liaison, demonstrated at Peugeot (GE Carriage SDN BHD) and RadioShack. Excelled in enhancing customer satisfaction scores by overhauling service protocols. Skilled in community networking and leveraging time management to drive achievements and exceed targets.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Focused Sales Consultant providing exciting product demonstrations and convincing leads to purchase. Detailed and quick-paced and true team player. Pursuing new sales-driven role where hard work and dedication will be highly valued.
Overview
12
12
years of professional experience
1
1
Language
Work History
Sales Consultant
Peugeot (GE Carriage SDN BHD)
06.2019 - Current
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
- Provided sales and customer service assistance to walk-in traffic
- Followed up with existing customers to provide additional support and address concerns.
- Stayed knowledgeable on latest product and innovations and technological advancements through continuous training.
- Contributed to event marketing, sales and brand promotion.
Survey Officer
Ipsos Synovate
12.2012 - 05.2019
- Data Collection: Conduct surveys, interviews, and data collection activities. This can include fieldwork, phone surveys, online questionnaires, or in-person interviews.
- Analysis and Interpretation: Analyze the data collected from various surveys, drawing conclusions based on statistical and qualitative analysis.
- Report Preparation: Prepare detailed reports based on survey findings, ensuring clarity and accuracy. Reports are typically shared with senior management or other stakeholders for decision-making.
- Survey Design: Develop survey questionnaires, formats, and structures to collect relevant information. Fieldwork: In some industries, Survey Officers may be required to conduct field surveys, which could include measuring land plots or conducting environmental assessments.
- Data Management: Manage databases and ensure the accuracy and organization of the collected data. Compliance: Ensure surveys comply with ethical guidelines, legal regulations, and industry standards.
- Stakeholder Communication: Communicate with stakeholders, clients, or other departments to understand requirements and provide updates on survey progress.
Manager
RadioShack
10.2013 - 06.2016
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained professional, organized, and safe environment for employees and patrons.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
No Degree - Art Education
SMK SERI BEDENA
Sungai Besar, Selangor, Malaysia 04.2001 -
Skills
Time management
Community networking
Customer liaison
Sales funnel management
Demonstrations
Software
MICROSOFT
Timeline
Sales Consultant
Peugeot (GE Carriage SDN BHD)
06.2019 - Current
Manager
RadioShack
10.2013 - 06.2016
Survey Officer
Ipsos Synovate
12.2012 - 05.2019
No Degree - Art Education
SMK SERI BEDENA
04.2001 -
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