MUHAMMAD KAMIL MOHD YATIM
After-Sale Service Specialist
Klang
Summary
Experienced and results-driven Senior After-Sales Service Officer with over 2 years of expertise in managing customer service teams and ensuring exceptional post-sales support. Adept at handling complex client inquiries, resolving issues promptly, and maintaining high levels of customer satisfaction. Proficient in streamlining after-sales processes, improving service efficiency, and fostering long-term customer loyalty. Skilled in supervising staff, training new team members, and working cross-functionally with sales and technical teams to ensure seamless service delivery.
Overview
3
3
years of professional experience
4
4
Certifications
3
3
Languages
Work History
Senior After-Sale Service Officer (Operation)
DJI Malaysia Service Centre (Skylab Innovation)
11.2024 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving service-related issues.
- Developed and maintained strong relationships with key clients, fostering long-term partnerships.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained detailed records of all service interactions, ensuring accurate client information was available for follow-up actions.
- Improved overall workflow efficiency by implementing standardized procedures across the department.
- Exceeded performance targets by consistently delivering outstanding service results within the department.
- Led training sessions for junior engineers, boosting their skills development and overall productivity.
- Manage to achieve 40+ cases for warranty and repair.
Service Technician (Services/Consultation)
DJI Malaysia Service Centre (GKS UAV Services)
09.2022 - 10.2024
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
Sport Advisor (Retail/Operation)
Decathlon
03.2022 - 08.2022
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Mentored junior advisors, fostering a supportive team environment focused on growth and learning.
- Utilized advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.
- Manage to get my name on google review for excellence guidance and assistance from customer.
Education
Bachelor of Engineering Technology - Aircraft Engineering Technology in Mechanical
Universiti Kuala Lumpur (Aviation Institute)
Sepang, Selangor, Malaysia 04.2001 -
Diploma - Engineering Technology in Aeroplane Maintenance
Universiti Kuala Lumpur (Aviation Institute)
Sepang, Selangor, Malaysia 04.2001 -
Skills
- CRM Software (CubeInStore)
- MS Office Suite (Excel, Word, PowerPoint)
- Google Workspace (Gmail, Excel, Slide)
- Ticketing Systems (Google link)
- Basic Technical Troubleshooting
- Customer Support Management
- Issue Resolution & Troubleshooting
- Product Knowledge & Warranty Support
- Team Leadership & Training
Certification
Certified Person Division First Aid, CPR & AED
Timeline
Senior After-Sale Service Officer (Operation)
DJI Malaysia Service Centre (Skylab Innovation)
11.2024 - Current
DJI Consumer Drone Series, Handheld Equipment Products
08-2024
Certificate of Excellence in Projects Management
06-2024
Service Technician (Services/Consultation)
DJI Malaysia Service Centre (GKS UAV Services)
09.2022 - 10.2024
Certified Person Division First Aid, CPR & AED
08-2022
Certified Person Division Emergency Response & Planning
08-2022
Sport Advisor (Retail/Operation)
Decathlon
03.2022 - 08.2022
Bachelor of Engineering Technology - Aircraft Engineering Technology in Mechanical
Universiti Kuala Lumpur (Aviation Institute)
04.2001 -
Diploma - Engineering Technology in Aeroplane Maintenance
Universiti Kuala Lumpur (Aviation Institute)
04.2001 -
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