Muhammad Isyraf Hadi Mohamad Rozulan
Cheras,10
Summary
Currently working as Senior Process Executive as a Fraud Analyst for Cognizant in analyzing the purchase patterns under one of the Technology Giants that involve in monitoring and analyzing transaction in cloud computing system for any fraudulent activities. Integrating work with contractual duties, satisfying customer expectations to adhere to specified policy requirements, fulfilling strict policies, productivity, and a monthly average quality requirement of 99 percent.
Overview
9
9
years of professional experience
Work History
Senior Process Executive
Cognizant
03.2022 - Current
- Focusing on Payment Trust and Safety Policy with 100% confidentiality of all information collected during investigation.
- Maintaining 100% accuracy and quality in review process.
- Complete comprehensive investigation using various tools and be accountable for all information researched and contained in each case file.
- Responsible to monitor and mitigate such as payment fraud, account take over, identity theft and similar acts/risks using client process tools.
- Gathered, evaluated and summarized account data in detailed reports.
- Proficient in doing Tier 2 risk assessment and reliable to handle high severity process in payment.
- Investigate and verify Tier 1 risk assessment in doing cases.
- Evaluated ongoing processes flow for possible enhancements and beneficial changes to best practices.
- Provide analysis on fraud trends and analyze user account with suspicious behavioral patterns and report suspicious accounts to prevent losses.
- Recommend anti-fraud processes for suspicious transaction patterns and trends.
Process Executive
Cognizant
12.2020 - 03.2022
- Investigated basic issues and escalated more complicated concerns.
- Evaluated ongoing processes for possible enhancements and beneficial changes to best practices.
- Responsible on new fraud trend especially on new sign-up users
- Adaptable on policy changes related to payment risk
- Organized activities during daily huddle
- Maintaining 100% accuracy and quality in review process
- Evaluated ongoing processes for possible enhancements and beneficial changes to best practices
Industrial Trainee
Petronas Gas Berhad
06.2018 - 08.2018
- Worked closely with industrial professionals to expand upon acquired training with practical knowledge.
- Studied functional relationships between different operational areas to better understand importance and impact of different decisions and protocols.
- Tracked daily performance of MECHANICAL teams to identify and monitor deficiencies.
- Disassembled and assembled equipment for repair, cleaning and maintenance.
- Learned and monitored on how COGEN plant works.
- Performed and monitored equipment installation at plant.
- Installed and serviced steam compressor.
- Repaired, cleaned and maintained equipment
Industrial Trainee
Petronas Gas Berhad
08.2015 - 01.2016
- Worked closely with industrial professionals to expand upon acquired training with practical knowledge.
- Studied functional relationships between different operational areas to better understand importance and impact of different decisions and protocols.
- Tracked daily performance of Mechanical teams to identify and monitor deficiencies.
- Disassembled and assembled equipment for repair, cleaning and maintenance.
- Learn and review pipeline schedule for NDE testing on pipeline.
- Schedule maintenance on foot-valve equipment.
- Troubleshoot and repair condensate pump.
- Collected, arranged, and input information into database system
Education
B.ENG (HONS.) MECHANICAL ENGINEERING - Mechanical Engineering
Universiti Malaysia Pahang
Pekan, 0610.2019
Diploma in Mechanical Engineering - Mechanical Engineering
Universiti Malaysia Pahang
Pekan, 0602.2016
Skills
- Procedure Reviewing
- Decision Making
- Appeals verification
- Fraud Patterns
- Fraud Analysis
- Fraud Prevention and Detection
- Chargebacks
- Excellent analytical and research skills
Additional Information
- Strong attention to detail, and punctual person
- Worked and being part of passionate team that delivered at 100% capacity
- Able to adapt with fast changes in working environment
- Able to work independently and better in team-work.
- Able to make decisions in critical situations and have the ability to multitask.
- Good Cognitive, Logical & Analytical skills
Accomplishments
- Selected as pioneer batch in new queue - first batch to train in Appeal and Hijacking Cases
- Appointed as Tier 2 agent - act as secondary tier risk assessment and verify T1 decision
- Achieved 100% productivity and quality by completing 900++ review with 100% accuracy and efficiency.
- Accountable for the success and quality of the process - maintaining 100% quality and zero error in process
- Assist and guide other team members - brainstorming and provide solution based on fraud cases
- Mentor and coached new joiners - shadowing and teach new joiners in analyzing risk
Affiliations
Mr. Sobhi
Team Lead
+6012-287 2557
Mrs. Hamizah
Team Lead
+6019-220 2092
Timeline
Senior Process Executive
Cognizant
03.2022 - Current
Process Executive
Cognizant
12.2020 - 03.2022
Industrial Trainee
Petronas Gas Berhad
06.2018 - 08.2018
Industrial Trainee
Petronas Gas Berhad
08.2015 - 01.2016
B.ENG (HONS.) MECHANICAL ENGINEERING - Mechanical Engineering
Universiti Malaysia Pahang
Diploma in Mechanical Engineering - Mechanical Engineering
Universiti Malaysia Pahang
Awards and Recognitions
- Perfect Attendance Award for Year 2023
- Perfect Attendance Award for H1 2023
- Gold Star Awards (GSA) for Sept 2023
- Gold Star Awards (GSA) for July 2022
- Gold Star Award (GSA) for Jun 2022
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