MUHAMMAD ISKANDAR ZULQARNAIN BIN ZUHAIZAN

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
• Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
• Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
• Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
• Been set up for MLB TRX on the end of November 2023, help to manage MLB KLCC store in operation site.
• For the present, help MLB ONE UTAMA increase sales and ensure smooth operations.

-Evaluate the strength and thoroughness of compliance preparations, security policies, user access controls, and risk management procedures over the course of a compliance audit.

-Ensures compliance with regulations and controls by examining and analyzing records, reports, operating practices, and documentation, and recommending opportunities to strengthen the internal control structure. Verifies assets and liabilities by comparing items to documentation.

-Ensure that all the documents obtained from the store must be made into several detailed reports and photographs to prove the validity of each report, and checked by several superiors.

-Ensure compliance audit schedule according to the set schedule, and if there is a change, the schedule needs to be updated as soon as possible to avoid errors in the report and to refrain from a breakdown of productivity or time management.

-Audit compliance will provide full assistance to the stock take audit team in order to assist them in conducting scanning audits on outlets requiring additional help.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Assisted with hiring, training and mentoring new staff members.
• Completed point of sale opening and closing procedures.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Maximized sales by creating innovative visual merchandising displays and store layouts.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.

• Responsibility outlet for Swatch, IOI CITY MALL.
• Do every day, daily stock, and monthly to make sure all tally.
• To make sure sales targets are achieved by the end of the month, and to provide after-sales services, such as repairs.
• Used POS system to process sales, returns, online orders, and gift card activations.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Trained junior sales associates on best practices in selling techniques, product knowledge, and relationship building.
• Analyzed sales performance data to identify areas of opportunity and develop targeted strategies for improvement.

• Responsible for stock room, Men's, Ladies, and Kids floor.
• Helped customers locate products and checked store system for merchandise at other sites.
• Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
• Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
• Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
• Assisted customers with prompt and polite support in person and via telephone.
• Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
• Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
• Fielded customer questions to share information about products, availability, and pricing.
• Met and exceeded sales targets consistently, contributing to overall team success.
• Assisting a few works of a Visual Merchandiser and trained to be a Department Manager.
• Responsibility for every floor management process and to ensure goods are well displayed and handle garment care.
• Participated in ongoing training to stay updated on current products, promotions, and industry trends.
• Executed visual merchandising strategies to attract customers and drive sales.
• Trained new hires on company policies, procedures, and sales tactics, helping them integrate seamlessly into the team.
• Managed efficient cash register operations.

• Built relationships with customers to encourage repeat business.
• Solved customer challenges by offering relevant products and services.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Engaged with customers to effectively build rapport and lasting relationships.
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.