Summary
Overview
Work History
Education
Skills
Timeline
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MUHAMMAD IRFAN SHAHZATUL IRAM

MUHAMMAD IRFAN SHAHZATUL IRAM

ASSISTANT MANAGER
Sepang, Selangor,10

Summary

Dynamic Assistant Manager with a proven track record at KAPTEN BATIK SDN BHD, excelling in operational efficiency and customer service. Skilled in strategic planning and problem-solving, I fostered teamwork and enhanced customer satisfaction through effective staff training and development, driving business growth and creating a positive work environment.

Overview

9
9
years of professional experience
2
2
Languages

Work History

Assistant Manager

KAPTEN BATIK SDN BHD
05.2022 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.

Sales Assistant

[i]Store by C-Zone
12.2018 - 03.2022
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.

Restaurant Waiter

PRETZ AND BEANZ
11.2016 - 12.2016
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas for optimal guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.

Education

High School Diploma -

SMK KIARAMAS
Kuala Lumpur, Malaysia
04.2001 -

Skills

Operational efficiency management

Timeline

Assistant Manager

KAPTEN BATIK SDN BHD
05.2022 - Current

Sales Assistant

[i]Store by C-Zone
12.2018 - 03.2022

Restaurant Waiter

PRETZ AND BEANZ
11.2016 - 12.2016

High School Diploma -

SMK KIARAMAS
04.2001 -

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MUHAMMAD IRFAN SHAHZATUL IRAMASSISTANT MANAGER