MUHAMMAD IRFAN SHAHZATUL IRAM
ASSISTANT MANAGER
Sepang, Selangor,10
Summary
Dynamic Assistant Manager with a proven track record at KAPTEN BATIK SDN BHD, excelling in operational efficiency and customer service. Skilled in strategic planning and problem-solving, I fostered teamwork and enhanced customer satisfaction through effective staff training and development, driving business growth and creating a positive work environment.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Assistant Manager
KAPTEN BATIK SDN BHD
05.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Sales Assistant
[i]Store by C-Zone
12.2018 - 03.2022
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
Restaurant Waiter
PRETZ AND BEANZ
11.2016 - 12.2016
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas for optimal guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Education
High School Diploma -
SMK KIARAMAS
Kuala Lumpur, Malaysia 04.2001 -
Skills
Operational efficiency management
Conducting employee performance evaluations
Problem-solving
Employee scheduling
Decision-making
Time management
Customer service
Recruiting and interviewing
Adaptability and flexibility
Staff training and development
Strategic planning
Negotiation
Sales strategies
Money handling
Recruitment and hiring
Product branding
Timeline
Assistant Manager
KAPTEN BATIK SDN BHD
05.2022 - Current
Sales Assistant
[i]Store by C-Zone
12.2018 - 03.2022
Restaurant Waiter
PRETZ AND BEANZ
11.2016 - 12.2016
High School Diploma -
SMK KIARAMAS
04.2001 -