EXCEL
Muhammad Iqmal Bin Kairudin
CEO-Entrepreneur
Kuantan, Pahang,kempadang makmur
Summary
Proven leader and innovative entrepreneur with a track record of enhancing customer satisfaction and significantly increasing revenue at MyBean Republika Enterprise. Expert in strategic planning, financial management, and fostering strong client relationships. Skilled in team collaboration and leadership, driving a 99.7% growth in annual sales through effective business development and marketing strategies. Motivated business professional bringing 5 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating, and supporting staff members. Astute Business Owner experienced in operations management, competitive analysis and financial management. Demonstrated success in growth and innovation. Capitalized on new trends and technologies to boost business initiatives and reach sales objectives. Creative Business Owner with exceptional background spent in f&b. Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams. Driven Small Business Owner with excellent business acumen, creativity and leadership skills. Offers advanced experience in developing marketing strategies, identifying business opportunities and generating sales in f&B industry. Highly motivated and experienced CEO Entrepreneur passionate about entrepreneurship and building successful, sustainable businesses. Demonstrated experience leading teams, launching new products and achieving growth objectives. Adept at identifying and capitalizing on opportunities, creating strategic partnerships and driving sustainable growth. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
3
3
Languages
Work History
F&B Executive
MyBiz Empire Enterprise
Bandar Penawar, 01
06.2019 - 07.2024
- Enhanced overall guest experience by consistently monitoring service quality and making necessary adjustments based on feedback from both guests and employees alike.
- Collaborated with marketing professionals to create enticing promotional materials for the F&B offerings, resulting in increased awareness and patronage.
- Increased customer satisfaction by implementing innovative menu items and improving existing recipes.
- Assessed employee performance through regular evaluations while setting clear goals for both individual development as well as team success.
- Developed a comprehensive employee training program that resulted in increased staff retention and improved performance.
- Led the transition towards sustainable practices within the F&B department by sourcing eco-friendly packaging, reducing food waste, and promoting locally sourced ingredients.
- Conducted regular inventory checks and implemented efficient ordering systems for optimal stock management.
- Established strong relationships with local suppliers, ensuring consistent availability of fresh ingredients at competitive prices.
- Maintained strict adherence to food safety regulations and guidelines, minimizing risk of contamination and illness among guests and employees alike.
- Streamlined kitchen operations for enhanced efficiency and reduced food waste.
- Ensured accurate financial reporting by meticulously monitoring daily sales records and reconciling discrepancies promptly when necessary.
- Actively contributed in designing an aesthetically appealing dining area that elevated the overall ambiance of the restaurant, attracting more patrons.
- Implemented cost-saving measures within the F&B department, reducing overall expenses without compromising on quality or guest experience.
- Maintained highest standards for beverage quality and service.
- Resolved customer complaints involving food or beverage quality and service.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Adhered to corporate efficiency and profitability goals for beverage purchasing and distribution.
- Managed bar and wait staff and directed hiring program.
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Oversaw proper disposal of unused and tainted beverage stock, adhering to related health and safety guidelines.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Drafted beverage purchasing plan, aligning inventory needs with budgetary constraints by applying historical data.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maximized quality assurance by completing frequent line checks.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Purchased food and cultivated strong vendor relationships.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Coordinated with catering staff to deliver food services for special events and functions.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Successfully managed challenging situations with guests by resolving complaints professionally and efficiently, maintaining a positive reputation for the establishment.
Education
No Degree - Entrepreneurship
Kolej Komuniti Bandar Penawar
Bandar Penawar, Johor, Malaysia 04.2001 -
No Degree - Business Financial Management
Kolej Komuniti
Bandar Penawar, Johor, Malaysia 04.2001 -
No Degree - Business Management
Kolej Komuniti
Bandar Penawar, Johor, Malaysia 04.2001 -
No Degree - Food Handling
Kolej Komuniti
Bandar Penawar, Johor, Malaysia 04.2001 -
No Degree - (I.T) Computer Application Software
Kolej Komuniti
Bandar Penawar, Johor, Malaysia 04.2001 -
No Degree - Product Packaging & Labeling Product
Kolej Komuniti
Bandar Penawar, Johor, Malaysia 04.2001 -
No Degree - Village Chicken Farming Management
(ITU-JPV)
04.2001 -
No Degree - Broiler Farming Management
(ITU-JPV)
04.2001 -
Skills
Business Planning
Business Development
Staff Management
Business Administration
Strategic Planning
Employee Development
Financial Management
Resources Allocation
Business marketing
Quality Assurance
Purchasing and planning
Negotiation and Persuasion
Relationship Building
Talent Allocation
Strategic Decision-Making
Team Collaboration and Leadership
Social Media Marketing
Cost analysis and savings
Budget Control
Sales Development
Regulatory Compliance
Negotiation
New Business Development
Task Delegation
Staff hiring
Entrepreneurial personality
Work Planning and Prioritization
Attention to Detail
Sales strategics
Accounting management
Vendor Relationship Management
Professional Networking
Start-Up Operations
Issue Resolution
Driven and Determined
Financial Administration
Coaching and Mentoring
Consulting
Organizational Development
Performance Improvement
Process Improvement
Policies and Procedures Development
Incident Response
Change Management
Cross-functional Team Coordination
Trends Analysis
Problem-Solving
Decision-Making
Adaptability and Flexibility
Team Collaboration
Self Motivation
Effective leader
Multitasking Abilities
Organizational Skills
Multitasking
Problem-solving abilities
Effective Communication
Team Leadership
Business Leadership
Excellent Communication
Analytical Thinking
Business Management
Analytical Skills
Time Management
Client Account Management
Performance Improvements
Goal Setting
Interpersonal Communication
Reliability
Employee Motivation
Performance Evaluation and Monitoring
Adaptability
Direct Sales
Time management abilities
Customer Service Management
Staff Scheduling
Cost Control
Performance Evaluations
Cost Reduction
Supplier Monitoring
Food presentation
Calendar Management
Marketing Strategies
Inventory Tracking and Management
Interpersonal Skills
Organizational Structuring
Customer Service
Customer Relations
Menu development
Operational Efficiency
Recipe creation
Sanitation Standards
Nutrition knowledge
Sales Growth
Allergen awareness
Sustainability practices
Food and Beverage Operations
Ordering Supplies
Operations Oversight
Service Delivery Management
Teamwork and Collaboration
Safe Food Handling
Operations Management
Leadership abilities
Reliable and Responsible
Collaboration and Teamwork
Active Listening
Critical Thinking
Recruitment
Infection Control
Sales and Marketing
Employee Supervision
Employee Performance Evaluations
Food plating and presentation
Payroll Administration
Inventory Control
Kitchen equipment operation and maintenance
Quality Control
Customer Retention
Task Prioritization
Professionalism
Kitchen staff coordination
Expense Tracking
Sales Promotion
Money Handling
Continuous Improvement
Conflict Resolution
Scheduling
Profitability Optimization
Inventory Management
Investigating Complaints
Workflow Planning
Fire Safety Regulations
Labor and Overhead Cost Estimation
Recipes and menu planning
Supply Ordering and Management
Accomplishments
- Collaborated with team of MyBiz Empire in the development of ice cream catering.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of (7) staff members.
- Documented and resolved business and management, accounting, budgeting which led to successful
- Collaborated with team of DE' PARTNERS CONSULTANT in the development of village chicken farming.
- Achieved excellent by completing project and run business with accuracy and efficiency.
- Achieved excellent by using accounting and business software, myob, excel, sql, ubs, erp, crm, bi for business management, accounting, budgeting tasks.
- Achieved good by introducing and using microsoft point and canva for presentation tasks.
- Achieved good by introducing and using email management software, document management systems, workflow automation tools for correspondence matters and documentation tasks.
Timeline
F&B Executive
MyBiz Empire Enterprise
06.2019 - 07.2024
No Degree - Entrepreneurship
Kolej Komuniti Bandar Penawar
04.2001 -
No Degree - Business Financial Management
Kolej Komuniti
04.2001 -
No Degree - Business Management
Kolej Komuniti
04.2001 -
No Degree - Food Handling
Kolej Komuniti
04.2001 -
No Degree - (I.T) Computer Application Software
Kolej Komuniti
04.2001 -
No Degree - Product Packaging & Labeling Product
Kolej Komuniti
04.2001 -
No Degree - Village Chicken Farming Management
(ITU-JPV)
04.2001 -
No Degree - Broiler Farming Management
(ITU-JPV)
04.2001 -
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract WorkLocation Preference
On-SiteRemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementFlexible work hoursStock Options / Equity / Profit SharingPersonal development programsQuote
"Never give up on finding grace and sustenance"
IQMAL
Software
MYOB
MICROSOFT WORD
MICROSOFT POINT
CANVA
UBS
SQL
Interests
Multi-talented
Integrity
Self motivation
Emotional intelligence
Leadership skill
Self-motivation
Openness to learning
Interpersonal skill
Ethics
F&B skills
Business intelligence