Summary
Overview
Work History
Education
Skills
Timeline
Generic
Muhammad Iman Syufaat Bin Abdul Rahim

Muhammad Iman Syufaat Bin Abdul Rahim

Customer Service Executive
JERTEH

Summary

Dynamic educator and customer service professional with a proven track record at Smk Seri Nering and Tenaga Nasional Berhad. Expert in student engagement and complaint resolution, fostering strong relationships while enhancing satisfaction. Skilled in curriculum implementation and active listening, consistently achieving positive outcomes in diverse environments.

Overview

2
2
years of professional experience

Work History

Teacher

Smk Seri Nering
08.2025 - 10.2025
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
  • Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.

Customer Service Representative

Tenaga Nasional Berhad
04.2024 - 08.2024
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

Bachelor of Arts - Southeast Asian Studies

Universiti Malaya
Kuala Lumpur
04.2001 -

Skills

Group instruction

Timeline

Teacher

Smk Seri Nering
08.2025 - 10.2025

Customer Service Representative

Tenaga Nasional Berhad
04.2024 - 08.2024

Bachelor of Arts - Southeast Asian Studies

Universiti Malaya
04.2001 -
Muhammad Iman Syufaat Bin Abdul RahimCustomer Service Executive