Muhammad Ikrom Bin Azman
customer relation manager
Kajang,selangor
Summary
Student Advisor supports students through clear academic guidance, responsive communication, and careful coordination across course requirements and procedures. Draws on undergraduate teaching experience, syllabus design, and assessment preparation to help students stay informed and on track. Also brings strength in CQI-aligned record keeping, supporting organised follow-up across students, staff, and fellow lecturers.
Overview
1
1
Certification
13
13
years of professional experience
Work History
AIA ELITE LIFE PLANNER
AIA PUBLIC TAKAFUL BERHAD
Kuala Lumpur, 14
10.2019 - Current
- Conduct financial needs analysis to recommend suitable takaful solutions for individual client goals.
- Build client relationships through regular check-ins, policy updates, and responsive service support.
- Prepare clear sales presentations that explain plan features, coverage options, and policy benefits.
CUSTOMER RELATION MANAGER
KHAYA ILHAM SDN BHD
Semenyih, 10
04.2025 - Current
- Maintain strong client relationships by providing consistent communication and practical follow-up on open matters.
- Track customer concerns and update records to keep service history organized and accessible.
- Coordinate with internal teams to resolve service issues and keep customer expectations aligned.
- Review customer feedback to identify recurring service themes and guide process adjustments.
PART-TIME LECTURER
UNIVERSITI TUN HUSSEIN ONN (UTHM)
Pagoh, 01
09.2016 - 09.2019
- Develop semester syllabi, lecture notes, quizzes, tests, assignments, fieldwork, and educational trips using curriculum development practices.
- Coordinate accurate communication with students, staff, and fellow lecturers to keep academic procedures and CQI on track.
- Manage final examination papers, educational trip planning, and semester records with consistent attention to academic deadlines.
RESEARCH ASSISTANT (PRODUCT DEVELOPER)
UNIVERSITI TUN HUSSEIN ONN (UTHM)
Batu Pahat, 01
02.2016 - 02.2017
- Managed product development from research stage through public release for GPP Vot B059 and ICI Vot I011.
- Applied critical thinking and planning to keep development activities moving within the available time allocation.
- Coordinated multidisciplinary collaboration to support product realization and resolve development issues.
- Executed sales and marketing strategies to promote product availability and maintain strong consumer rapport.
- Maintained productive communication with consumers and university management throughout product launch activities.
SCIENCE COMMUNICATOR
PUSAT SAINS NEGARA (MOSTI)
Kuala Lumpur, 14
01.2014 - 08.2014
- Translated scientific ideas into clear, age-appropriate language for diverse school audiences.
- Created engaging educational visuals and activity aids to strengthen visitor understanding and participation.
- Fostered positive group interactions by encouraging teamwork, curiosity, and confident communication among participants.
Education
Master of Science - Urban Planning
UNIVERSITY OF MANCHESTER
Manchester, UK11-2015
Bachelor of Science - Architecture
INTERNATIONAL ISLAMIC UNIVERSITY MALAYSIA
Selangor, Malaysia12-2013
Foundation Study - Architectural and Building Sciences
CENTRE FOR FOUNDATION STUDIES IIUM
Selangor, Malaysia05-2010
Skills
SketchUp 3D
Adobe Photoshop
Microsoft Office Suite
Curriculum development
Research grant management
Conference coordination
Sustainability education
Environmental impact assessment
Academic publishing
Urban policy analysis
Climate adaptation planning
Financial needs analysis
Client relationship management
Financial product knowledge
Sales presentations
Customer relationship management
CRM software
Sales support
Customer service operations
Customer satisfaction analysis
Certification
IELTS
Timeline
CUSTOMER RELATION MANAGER
KHAYA ILHAM SDN BHD
04.2025 - Current
AIA ELITE LIFE PLANNER
AIA PUBLIC TAKAFUL BERHAD
10.2019 - Current
PART-TIME LECTURER
UNIVERSITI TUN HUSSEIN ONN (UTHM)
09.2016 - 09.2019
RESEARCH ASSISTANT (PRODUCT DEVELOPER)
UNIVERSITI TUN HUSSEIN ONN (UTHM)
02.2016 - 02.2017
SCIENCE COMMUNICATOR
PUSAT SAINS NEGARA (MOSTI)
01.2014 - 08.2014
Master of Science - Urban Planning
UNIVERSITY OF MANCHESTER
Bachelor of Science - Architecture
INTERNATIONAL ISLAMIC UNIVERSITY MALAYSIA
Foundation Study - Architectural and Building Sciences
CENTRE FOR FOUNDATION STUDIES IIUM