MICROSOFT WORD
MUHAMMAD IKMAL BIN RAZALI
Summary
Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated Food And Beverage expertise, including competitive offerings, pricing, and market positioning. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
3
3
Languages
Work History
ASSISTANT MANAGER COFFEE HOUSE ,ACTING F&B MANAGER
MUDZAFFAR HOTEL
09.2022 - Current
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
ASISTANT MANAGER COFFEE HOUSE
THE MUNCH
11.2021 - 09.2022
- PROMOTED AS ASISTANT OULET MANAGER
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Established team priorities, maintained schedules and monitored performance.
- Managed and motivated employees to be productive and engaged in work.
F&B CAPTIAN BANQUET
MITC HOTEL
07.2020 - 11.2021
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Handled client inquiries promptly and professionally, fostering excellent rapport and driving repeat business.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
F & B RESTAURANT CAPTAIN
MUDZAFFAR HOTEL
03.2019 - 07.2020
- Checked guests' identification before serving alcoholic beverages.
- Contributed to menu planning by providing input on trending dishes and customer preferences, helping maintain a competitive edge in the market.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Collaborated with chef to enhance client experience through professionalism and knowledgeable service.
F & B BANQUET CAPTAIN
SWAN GARDEN HOTEL
07.2018 - 03.2019
- Managed budgeting and invoicing for both large and small-scale events.
- Negotiated vendor contracts to secure competitive pricing on event rentals, saving company resources without sacrificing quality.
- Conducted post-event follow-ups and gathered client feedback which helped refine operational procedures based on valuable insights.
- Assisted sales team in upselling additional services or amenities to clients, increasing overall revenue for the company.
- Inspected dishes and utensils for cleanliness.
- Assessed meal preparation to check creation of special orders and cooking procedures.
RESTORANT THE SQUARE WAITER
NOVOTEL
07.2017 - 07.2018
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Processed orders and sent to kitchen employees for preparation.
F& B BANQUET WAITER
SWISS GARDEN HOTEL
03.2016 - 07.2017
- Handled high-pressure situations with professionalism, maintaining a calm demeanor during busy events.
- Applied comprehensive knowledge of wine, cider, and beer to increase daily beverage sales.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Inspected dishes and utensils for cleanliness.
PERMANENT PART TIME BANQUET
HATTEN HOTEL
01.2013 - 01.2015
Education
SEK KEB TENGKERA
MELAKA 04.2004 - 2009.04
SMK TUN TUAH
04.2010 - 2015.04
Skills
undefined
Computer Skill
MICROSOFT OFFICES: WORDS, EXCEL & POWER POINT
References
EN AZANUDDIN BIN ABDUL LATIFF, F&B MANAGER, MITC HOTEL, MELAKA
Software
MICROSOFT POWER POINT
MICROSOFT EXCEL
POS ID SYSTEM
FUTSAL
HOBBY WHEN I HAVE FREE TIME
Timeline
ASSISTANT MANAGER COFFEE HOUSE ,ACTING F&B MANAGER
MUDZAFFAR HOTEL
09.2022 - Current
ASISTANT MANAGER COFFEE HOUSE
THE MUNCH
11.2021 - 09.2022
F&B CAPTIAN BANQUET
MITC HOTEL
07.2020 - 11.2021
F & B RESTAURANT CAPTAIN
MUDZAFFAR HOTEL
03.2019 - 07.2020
F & B BANQUET CAPTAIN
SWAN GARDEN HOTEL
07.2018 - 03.2019
RESTORANT THE SQUARE WAITER
NOVOTEL
07.2017 - 07.2018
F& B BANQUET WAITER
SWISS GARDEN HOTEL
03.2016 - 07.2017
PERMANENT PART TIME BANQUET
HATTEN HOTEL
01.2013 - 01.2015
SMK TUN TUAH
04.2010 - 2015.04
SEK KEB TENGKERA
04.2004 - 2009.04
Similar Profiles
Saodah AbdullahSaodah Abdullah
Head of Finance at ALM Hospitality Sdn Bhd ( Mudzaffar Hotel, Melaka)Head of Finance at ALM Hospitality Sdn Bhd ( Mudzaffar Hotel, Melaka)
MURTAJA ALTAMEEMIMURTAJA ALTAMEEMI
Front office ( Receptionist ) & supervisor at OZO Hotel / Cordial hotel / Joy hotel / Diamond capsule hotel / The muse hotel / House 377 hotel / NL hotel / Max hotel / Downtown hotelFront office ( Receptionist ) & supervisor at OZO Hotel / Cordial hotel / Joy hotel / Diamond capsule hotel / The muse hotel / House 377 hotel / NL hotel / Max hotel / Downtown hotel
Muthu SelvamMuthu Selvam
NA at Mosaic Hotel, The Park Hotel, Poppy's HotelNA at Mosaic Hotel, The Park Hotel, Poppy's Hotel
Terryn MartinTerryn Martin
Coffee House Manager at Chelsea Hall Coffee House And EateryCoffee House Manager at Chelsea Hall Coffee House And Eatery
Elizabeth BillingElizabeth Billing
DISABILITY SUPPORT PRACTITIONER/ACTING HOUSE MANAGER at Cerebral Palsy AllianceDISABILITY SUPPORT PRACTITIONER/ACTING HOUSE MANAGER at Cerebral Palsy Alliance