MICROSOFT WORD
MUHAMMAD IKMAL BIN RAZALI
Summary
Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated Food And Beverage expertise, including competitive offerings, pricing, and market positioning. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
3
3
Languages
Work History
ASSISTANT MANAGER COFFEE HOUSE ,ACTING F&B MANAGER
MUDZAFFAR HOTEL
2022.09 - Current
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
ASISTANT MANAGER COFFEE HOUSE
THE MUNCH
2021.11 - 2022.09
- PROMOTED AS ASISTANT OULET MANAGER
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Established team priorities, maintained schedules and monitored performance.
- Managed and motivated employees to be productive and engaged in work.
F&B CAPTIAN BANQUET
MITC HOTEL
2020.07 - 2021.11
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Handled client inquiries promptly and professionally, fostering excellent rapport and driving repeat business.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
F & B RESTAURANT CAPTAIN
MUDZAFFAR HOTEL
2019.03 - 2020.07
- Checked guests' identification before serving alcoholic beverages.
- Contributed to menu planning by providing input on trending dishes and customer preferences, helping maintain a competitive edge in the market.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Collaborated with chef to enhance client experience through professionalism and knowledgeable service.
F & B BANQUET CAPTAIN
SWAN GARDEN HOTEL
2018.07 - 2019.03
- Managed budgeting and invoicing for both large and small-scale events.
- Negotiated vendor contracts to secure competitive pricing on event rentals, saving company resources without sacrificing quality.
- Conducted post-event follow-ups and gathered client feedback which helped refine operational procedures based on valuable insights.
- Assisted sales team in upselling additional services or amenities to clients, increasing overall revenue for the company.
- Inspected dishes and utensils for cleanliness.
- Assessed meal preparation to check creation of special orders and cooking procedures.
RESTORANT THE SQUARE WAITER
NOVOTEL
2017.07 - 2018.07
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Processed orders and sent to kitchen employees for preparation.
F& B BANQUET WAITER
SWISS GARDEN HOTEL
2016.03 - 2017.07
- Handled high-pressure situations with professionalism, maintaining a calm demeanor during busy events.
- Applied comprehensive knowledge of wine, cider, and beer to increase daily beverage sales.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Inspected dishes and utensils for cleanliness.
PERMANENT PART TIME BANQUET
HATTEN HOTEL
2013.01 - 2015.01
Education
SEK KEB TENGKERA
MELAKA 2004.04 - 2009.04
SMK TUN TUAH
2010.04 - 2015.04
Skills
Computer Skill
MICROSOFT OFFICES: WORDS, EXCEL & POWER POINT
References
EN AZANUDDIN BIN ABDUL LATIFF, F&B MANAGER, MITC HOTEL, MELAKA
Software
MICROSOFT POWER POINT
MICROSOFT EXCEL
POS ID SYSTEM
FUTSAL
HOBBY WHEN I HAVE FREE TIME
Timeline
ASSISTANT MANAGER COFFEE HOUSE ,ACTING F&B MANAGER
MUDZAFFAR HOTEL
2022.09 - Current
ASISTANT MANAGER COFFEE HOUSE
THE MUNCH
2021.11 - 2022.09
F&B CAPTIAN BANQUET
MITC HOTEL
2020.07 - 2021.11
F & B RESTAURANT CAPTAIN
MUDZAFFAR HOTEL
2019.03 - 2020.07
F & B BANQUET CAPTAIN
SWAN GARDEN HOTEL
2018.07 - 2019.03
RESTORANT THE SQUARE WAITER
NOVOTEL
2017.07 - 2018.07
F& B BANQUET WAITER
SWISS GARDEN HOTEL
2016.03 - 2017.07
PERMANENT PART TIME BANQUET
HATTEN HOTEL
2013.01 - 2015.01
SMK TUN TUAH
2010.04 - 2015.04
SEK KEB TENGKERA
2004.04 - 2009.04