Muhammad Hidzir Abu Bakar
Business Development
Kota Bharu, Kelantan
Summary
Self-motivated outside sales professional experienced in both technical and non-technical, fast-paced team environments. Relationship building and closing expert. Talented Sales Assistant bringing enthusiasm and eagerness to learn new skills with retail sales. Focused on maximizing business success by capitalizing on sales and service opportunities. Highly organized and accomplished Sales Manager well-versed in monitoring market conditions and Hotels changes to promote rooms and events options to customers. Gifted in building connections, demonstrating products and maintaining consistent sales. Persuasive negotiator with forward-thinking and performance-oriented nature. Dynamic Sales Executive with 08 years of experience providing high level of customer service while increasing revenues. Successful at leveraging sales technologies, software and CRM data to identify, analyze and act upon leads, opportunities and sales funnels. Personable communicator focused on exceeding client expectations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Executive position. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Sales Manager
Perdana Kota Bharu
Kota Bharu
02.2023 - Current
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Established and cultivated solid business relationships with new or existing customers.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Facilitated business by implementing practical networking techniques.
Sales Executive
SkillsOn Dot Com Sdn Bhd
PENANG
03.2018 - 05.2020
- Research and planning targeted clients in Northern area, proposal preparation according to clients needs and also presentation of company products
- Preplanning new client order (SO Project & Coverage Project), to plan site survey and make sure cabling way as CAD drawing given by Planner (Engineer), to handling documentation for claim progress (time.com), to dealing with building management for ROE (Right Of Entry) before work starts at client premise, to supervise sub-contractor work quality during assignment start until finish and reported to Project Manager (time.com), to prepare a checklist for handover assignment to timedotcom.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
SALES MANAGER
G HOTEL
PENANG
10.2016 - 01.2018
- Specialize in Corporate account and Government sector (State Penang), responsible in room booking and banquet arrangement
- To handle monthly promotions includes F&B section, contract rates issue and daily sales calls to complete monthly report and yearly forecast budget for both segmentations.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
ASSISTANT SALES MANAGER
EASTERN & ORIENTAL
PENANG
12.2012 - 08.2016
- Handling all travel agents and wholesale booking, functions, events & payment
- Responsible in updating promotions & contract rate to all travel agents & corporate company
- Administrative related task and daily sales calls.
- Completed store opening and closing procedures by counting drawers and managing security.
- Assisted sales team with completing customer transactions and managing issues.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Analyzed customer feedback to identify areas for improvement in service delivery.
SALES EXECUTIVE
IRC SDN BHD
SELANGOR
- IT Consultant & product trainer and Daily sales calls.
Education
P.M.R & S.P.M -
SEK. MEN. AGAMA D.M.W
01.2000 - 01.2004
Skills
Sales funnel development
Communication Skills
Well trained to do product presentation and give training.
References
- ZAMMANI AKHMAL BAKAR SIDEK, TIMEDOTCOM, 010 766 6678, zammani.akhmal@time.com.my
- PRISCILLIA KHOO, EASTERN & ORIENTAL HOTEL, 016 419 8133, cillia.khoo@eohotels.com
- AHMAD FIKRI FAUZI, PERDANA KOTA BHARU , 019 955 5351, fikri.f@attanahotels.com
Timeline
Sales Manager
Perdana Kota Bharu
02.2023 - Current
Sales Executive
SkillsOn Dot Com Sdn Bhd
03.2018 - 05.2020
SALES MANAGER
G HOTEL
10.2016 - 01.2018
ASSISTANT SALES MANAGER
EASTERN & ORIENTAL
12.2012 - 08.2016
P.M.R & S.P.M -
SEK. MEN. AGAMA D.M.W
01.2000 - 01.2004
SALES EXECUTIVE
IRC SDN BHD
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