MUHAMMAD HAZRIQ BIN HANISHAM
SALES ASSISTANT
Nibong Tebal
Summary
Dynamic professional with a proven track record at NS VAPERSHOPPE, excelling in customer service and complex problem-solving. Demonstrated ability to enhance team efficiency and mentor new technicians, significantly improving response times. Skilled in stock management and system troubleshooting, consistently exceeding company objectives.
Overview
5
5
years of professional experience
Work History
Sales Assistant
NS VAPERSHOPPE
07.2022 - Current
- Handled customer inquiries, complaints, and returns professionally, ensuring positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Assisted customers with prompt and polite support in-person and via telephone.
- Managed inventory levels to minimize stockouts and overstock situations, ensuring optimal product availability.
Assistant Supervisor
CHUKORRY SDN BHD
07.2020 - 06.2022
- Submitted documentation and reports to upper management.
- Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Worked closely with other supervisors to create a cohesive, high-performing team that consistently met or exceeded company objectives.
- Supported Supervisor by preparing production reports and collating quality documentation.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Technician
EDGENTA MEDISERVE (INTERNSHIP)
01.2020 - 06.2020
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Reduced response times to technical issues, implementing prioritized troubleshooting protocol.
- Maintained meticulous records of maintenance activities, ensuring compliance with industry standards.
Education
DIPLOMA IN REFRIGERATION AND AIR CONDITIONING
KOLEJ VOKASIONAL NIBONG TEBAL
Nibong Tebal, Penang, Malaysia 04.2001 -
Skills
Complex Problem-Solving
Visual Merchandising
Stock management
Product Merchandising
Employee motivation and discipline
Task Delegation
Training and mentoring
Customer Service
System Troubleshooting
Languages
Malay, English
Native language
Malay
Proficient
C2
English
Upper intermediate
B2
Timeline
Sales Assistant
NS VAPERSHOPPE
07.2022 - Current
Assistant Supervisor
CHUKORRY SDN BHD
07.2020 - 06.2022
Technician
EDGENTA MEDISERVE (INTERNSHIP)
01.2020 - 06.2020
DIPLOMA IN REFRIGERATION AND AIR CONDITIONING
KOLEJ VOKASIONAL NIBONG TEBAL
04.2001 -
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