Excel
Muhammad Hazim Firdaus Ismail
Analyst
Puchong Batu Dua Belas
Summary
Adept Data Analyst with a proven track record at Todak Holdings, enhancing team efficiency through expert data analysis and visualization. Excelled in fostering teamwork as Assistant Manager, significantly improving management satisfaction. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Skilled in Excel functions and report writing, with a knack for transforming complex datasets into actionable insights.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Data Analyst
Todak Holdings
Cyberjaya
07.2021 - Current
- Used statistical methods to analyze data and generate useful reports for tournaments.
- Utilized data visualization tools to effectively communicate strategy insights for tournaments.
- Identified, analyzed and interpreted trends or patterns in complex data sets.
- Enhanced business efficiency by identifying trends and patterns in complex datasets.
- Improved decision-making processes with accurate data analysis and visualization techniques.
Assistant Manager
Todak Holdings
Cyberjaya
07.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations of team.
- Improved upper management satisfaction by addressing and resolving problem promptly.
- Developed strong working relationships with player, coaching staff and upper management fostering positive work environment.
- Promoted teamwork within workplace by encouraging collaboration among player and coaches on various gameplay style.
- Helped with planning schedules and delegating assignments to players and coaching staff.
Insurance Agent
Prudential BSN Takaful Berhad
Nilai
03.2020 - 06.2021
- Maintained high standards of customer service by building relationships with clients.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
Education
Bachelor of Science - Information Technology
09.2016 - 01.2020
- Thesis Statement: Sustainable Embedded Technology for Mouse Trap
- Information Technology Internship, Pejabat SUB Bahagian Kerajaan Tempatan Kedah, Completed 2020
- President of BITS, 2019 to 2020
- Joint Community Service Between Universitas Islam Riau and Universiti Teknologi MARA Malaysia, 2019 to 2019
Skills
Data Analysis
Data Visualization and Presentations
Data Visualization and Presentations
Report Writing
Operations Management
Employee Performance Evaluations
Task Delegation
Customer Service
Client Relations
Software
Word
Power Point
Timeline
Data Analyst - Todak Holdings
07.2021 - Current
Assistant Manager - Todak Holdings
07.2021 - Current
Insurance Agent - Prudential BSN Takaful Berhad
03.2020 - 06.2021
Universiti Teknologi MARA - Bachelor of Science, Information Technology
09.2016 - 01.2020