Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Muhammad Hanafi Abdul Wahab

Senior Customer Relation Specialist
Shah Alam

Summary

Experienced Sales professional offering 4+ Years of experience in documenting updates, coordinating paperwork and collecting payments. Strong multitasking, organizational and prioritization skills. Dedicated to constructing dynamic merchandise displays and increasing overall sales. 4 years of experience building customer base, attracting potential customers.

Overview

9
9
years of professional experience

Work History

Vendor Relation Executive

TheLorry Online Sdn Bhd
10.2020 - Current

Customer Service Experience

Digi Telecommunication
5 2018 - 3 2020
  • Worked in a customer service role at Digi Telecommunication
  • Assisted customers with their inquiries, requests, and issues
  • Provided prompt and accurate information to customers, ensuring their needs were met
  • Handled customer complaints and resolved issues to ensure customer satisfaction and loyalty.

Customer Relation Executive

Groupon Malaysia
10.2017 - 09.2018
  • Served as a Customer Relation Executive at Groupon Malaysia
  • Interacted with customers to address their inquiries, concerns, and complaints
  • Provided excellent customer service to ensure customer satisfaction and loyalty
  • Collaborated with cross-functional teams to resolve customer issues and improve overall customer experience.

Service Resolution Team

Dominos Pizza Malaysia
05.2015 - 10.2017
  • Worked as part of the Service Resolution Team at Dominos Pizza Malaysia
  • Responsible for resolving customer complaints and issues, ensuring customer satisfaction and retention
  • Collaborated with team members to develop solutions and improve customer experience.

Education

Sijil Pelajaran Malaysia - Accounting

Sekolah Menengah Kebangsaan Meru
Klang, Selangor, Malaysia
01.2011 - 05.2011

Skills

  • Vendor evaluation

  • Cost Control

  • Relationship Management

  • Delivery Management

    • References

    • Muhammad Nazirul Syafiq, Shopee, 01114693358
    • Shakrul Ashraf, TheLorry Online Sdn Bhd, 0162331008
    • Muhammad Nazmi, TheLorry Online Sdn Bhd, 0149422972

    Timeline

    Vendor Relation Executive

    TheLorry Online Sdn Bhd
    10.2020 - Current

    Customer Relation Executive

    Groupon Malaysia
    10.2017 - 09.2018

    Service Resolution Team

    Dominos Pizza Malaysia
    05.2015 - 10.2017

    Sijil Pelajaran Malaysia - Accounting

    Sekolah Menengah Kebangsaan Meru
    01.2011 - 05.2011

    Customer Service Experience

    Digi Telecommunication
    5 2018 - 3 2020

    Similar Profiles

    CREATE PROFILE
    Muhammad Hanafi Abdul WahabSenior Customer Relation Specialist