Summary
Overview
Work History
Education
Skills
Timeline
Generic
Muhammad Hakmi Bin Yahya Hakmi

Muhammad Hakmi Bin Yahya Hakmi

General Manager Operation
Kuala Lumpur,14

Summary

Accomplished Operation General Manager at Aeon Fantasy (M) Sdn Bhd, adept in operations management and leadership, significantly enhancing sales and team productivity. Spearheaded large-scale events and implemented effective sales strategies, achieving key performance indicators through staff training and development. Demonstrates exceptional ability to drive profitability and team cohesion.

Overview

18
18
years of professional experience
6
6
years of post-secondary education

Work History

Operation General Manager

Aeon Fantasy (M) Sdn Bhd
05.2024 - Current
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget implementations, employee reviews, training, schedules, and KMB project team members
  • Developed and implemented strategies to increase sales and profitability.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Managing Multiple department which is Operation Amusement and Indoor, Operation Kiosk and Marketing department.
  • Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.

Operation Acting General Manager

Aeon Fantasy (M) Sdn Bhd
05.2023 - 04.2025

[As per above]

Amusement Senior Manager

Aeon Fantasy (M) Sdn Bhd
03.2018 - 03.2023
  • Implemented and developed operational standards, policies and procedures for Amusement and Kiosk department
  • Held monthly meetings to create business plans and workshops to drive successful business.
  • Provided strong leadership to enhance team productivity and morale during operation meeting
  • Improved team performance by providing comprehensive training and fostering a collaborative work environment.
  • Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.

Division Manager

Aeon Fantasy (M) Sdn Bhd
02.2015 - 03.2018
  • Ensured regulatory compliance by staying up-to-date on company standards, guidelines, and policies, conducting internal audits as necessary.
  • Supervised daily planning, coordination and administration for division operations.
  • Managed revenue models, process flows, operations support and customer engagement strategies.
  • Compiled and analyzed data to determine approaches to improve sales and performance by division performance
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Liaised with sales, marketing, and management teams to develop solutions for negative store performance

Area Manager

Aeon Fantasy (M) Sdn Bhd
03.2013 - 02.2015
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Helped team stay productive and focused on higher-value tasks to improve sales efficiency.

Shop Manager

Aeon Fantasy (M) Sdn Bhd
03.2007 - 03.2013
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Created employee schedules to align coverage with forecasted demands.
  • Maintained safe working environment by enforcing adherence to safety and security protocols.
  • Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
  • Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
  • Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Education

BBA - Marketing

Universiti Kebangsaan Malaysia
Bangi, Selangor
05.2003 - 04.2006

No Degree - HSC [Business Management]

SMK Seri Ampang
Kuala Lumpur
01.2000 - 12.2002

Skills

  • Operations Management

  • Sales Analysis

  • Operations Oversight

  • Leadership and team building

  • Project Planning

  • Staff Motivation

  • Staff Training and Development

Timeline

Operation General Manager

Aeon Fantasy (M) Sdn Bhd
05.2024 - Current

Operation Acting General Manager

Aeon Fantasy (M) Sdn Bhd
05.2023 - 04.2025

Amusement Senior Manager

Aeon Fantasy (M) Sdn Bhd
03.2018 - 03.2023

Division Manager

Aeon Fantasy (M) Sdn Bhd
02.2015 - 03.2018

Area Manager

Aeon Fantasy (M) Sdn Bhd
03.2013 - 02.2015

Shop Manager

Aeon Fantasy (M) Sdn Bhd
03.2007 - 03.2013

BBA - Marketing

Universiti Kebangsaan Malaysia
05.2003 - 04.2006

No Degree - HSC [Business Management]

SMK Seri Ampang
01.2000 - 12.2002
Muhammad Hakmi Bin Yahya HakmiGeneral Manager Operation