Muhammad Hakmi Bin Yahya Hakmi

• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Managed budget implementations, employee reviews, training, schedules, and KMB project team members
• Developed and implemented strategies to increase sales and profitability.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Reduced operational risks while organizing data to forecast performance trends.
• Managing Multiple department which is Operation Amusement and Indoor, Operation Kiosk and Marketing department.
• Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.

[As per above]

• Implemented and developed operational standards, policies and procedures for Amusement and Kiosk department
• Held monthly meetings to create business plans and workshops to drive successful business.
• Provided strong leadership to enhance team productivity and morale during operation meeting
• Improved team performance by providing comprehensive training and fostering a collaborative work environment.
• Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.

• Ensured regulatory compliance by staying up-to-date on company standards, guidelines, and policies, conducting internal audits as necessary.
• Supervised daily planning, coordination and administration for division operations.
• Managed revenue models, process flows, operations support and customer engagement strategies.
• Compiled and analyzed data to determine approaches to improve sales and performance by division performance
• Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
• Liaised with sales, marketing, and management teams to develop solutions for negative store performance

• Increased sales revenue by developing and implementing effective sales strategies.
• Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
• Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
• Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
• Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
• Helped team stay productive and focused on higher-value tasks to improve sales efficiency.

• Managed inventory control, cash control, and store opening and closing procedures.
• Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
• Kept orderly and accurate accounting records by monitoring sales documentation.
• Created employee schedules to align coverage with forecasted demands.
• Maintained safe working environment by enforcing adherence to safety and security protocols.
• Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
• Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
• Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
• Trained team members in successful strategies to meet operational and sales targets.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.