Summary
Overview
Work History
Education
Skills
Software
Languages
Additional Information
Timeline
Generic
Muhammad Hakimi KHAIRUDDIN

Muhammad Hakimi KHAIRUDDIN

IT Executive
Ipoh, Perak,08

Summary

With a proven track record at Telekom Malaysia Berhad, I significantly enhanced system reliability by 65% in 2024 through expert monitoring and incident management. Skilled in PHP and operations management, I excel in proactive problem-solving and effective communication, ensuring seamless project coordination and improved client relationships.

Overview

3
3
years of professional experience

Work History

Assistant Manager, System Monitoring and Incident

Telekom Malaysia Berhad
12.2022 - Current
  • Carry out proactive monitoring under Group of Information Technology and Digital on MCBC system by Telekom Malaysia. The monitoring session is carried out by using Dynatrace.
  • Handling the SOP needed during incident related to MCBC system, from the detection of incident from Proactive monitoring until the search of root cause of the incident, by using Dynatrace.
  • Provide analysis of weekly incidents to be presented to application owner and higher management.
  • Provide a solution to the application owner on reducing possible errors that may cause incidents.
  • Achieve to reduce possibilities of system incident by 65% in 2024 compared to 2023.


Project Coordinator Intern

Two Bytes Sdn Bhd
03.2022 - 09.2022
  • Assisted in meeting project deadlines through effective time management and prioritization of tasks.
  • Strengthened client relationships through consistent communication and proactive problem-solving efforts during projects.
  • Participated in regular review meetings to assess progress and identify areas for improvement or adjustment.
  • Maintained comprehensive documentation of all aspects related to each assigned initiative.
  • Person in Charge of handling User Acceptance Test and Final Acceptance Test with client.
  • Become one of the tester team to test system developed by Two Bytes Sdn Bhd.

Education

Bachelor of Applied Science in Information Technology - Software Engineering

Universiti Pendidikan Sultan Idris
Tanjung Malim, Malaysia
04.2001 -

Skills

Operations Management

Software

Dynatrace

Zabbix

Microsoft Power BI

Microsoft Excel

Languages

Malay
Native language
English
Proficient
C2
Indonesian
Upper intermediate
B2

Additional Information

REFERENCES:


Mohd. Azinuddin Bin Mustafa

+6011-10024184

azinuddin.mustafa@tm.com.my

Manager, Enterprise Monitoring

Group information Technology and Digital, TM Berhad


Mohd Hanif Bin Mohd Salleh

+6017-2266522

hanif@2bytes.com.my

Industrial Training Supervisor

Two Bytes Sdn Bhd

Timeline

Assistant Manager, System Monitoring and Incident

Telekom Malaysia Berhad
12.2022 - Current

Project Coordinator Intern

Two Bytes Sdn Bhd
03.2022 - 09.2022

Bachelor of Applied Science in Information Technology - Software Engineering

Universiti Pendidikan Sultan Idris
04.2001 -
Muhammad Hakimi KHAIRUDDINIT Executive