Dynatrace
Muhammad Hakimi KHAIRUDDIN
IT Executive
Ipoh, Perak,08
Summary
With a proven track record at Telekom Malaysia Berhad, I significantly enhanced system reliability by 65% in 2024 through expert monitoring and incident management. Skilled in PHP and operations management, I excel in proactive problem-solving and effective communication, ensuring seamless project coordination and improved client relationships.
Overview
3
3
years of professional experience
Work History
Assistant Manager, System Monitoring and Incident
Telekom Malaysia Berhad
12.2022 - Current
- Carry out proactive monitoring under Group of Information Technology and Digital on MCBC system by Telekom Malaysia. The monitoring session is carried out by using Dynatrace.
- Handling the SOP needed during incident related to MCBC system, from the detection of incident from Proactive monitoring until the search of root cause of the incident, by using Dynatrace.
- Provide analysis of weekly incidents to be presented to application owner and higher management.
- Provide a solution to the application owner on reducing possible errors that may cause incidents.
- Achieve to reduce possibilities of system incident by 65% in 2024 compared to 2023.
Project Coordinator Intern
Two Bytes Sdn Bhd
03.2022 - 09.2022
- Assisted in meeting project deadlines through effective time management and prioritization of tasks.
- Strengthened client relationships through consistent communication and proactive problem-solving efforts during projects.
- Participated in regular review meetings to assess progress and identify areas for improvement or adjustment.
- Maintained comprehensive documentation of all aspects related to each assigned initiative.
- Person in Charge of handling User Acceptance Test and Final Acceptance Test with client.
- Become one of the tester team to test system developed by Two Bytes Sdn Bhd.
Education
Bachelor of Applied Science in Information Technology - Software Engineering
Universiti Pendidikan Sultan Idris
Tanjung Malim, Malaysia 04.2001 -
Skills
Operations Management
Software
Zabbix
Microsoft Power BI
Microsoft Excel
Languages
Malay
Native language
English
Proficient
C2
Indonesian
Upper intermediate
B2
Additional Information
REFERENCES:
Mohd. Azinuddin Bin Mustafa
+6011-10024184
azinuddin.mustafa@tm.com.my
Manager, Enterprise Monitoring
Group information Technology and Digital, TM Berhad
Mohd Hanif Bin Mohd Salleh
+6017-2266522
hanif@2bytes.com.my
Industrial Training Supervisor
Two Bytes Sdn Bhd
Timeline
Assistant Manager, System Monitoring and Incident
Telekom Malaysia Berhad
12.2022 - Current
Project Coordinator Intern
Two Bytes Sdn Bhd
03.2022 - 09.2022
Bachelor of Applied Science in Information Technology - Software Engineering
Universiti Pendidikan Sultan Idris
04.2001 -
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