Summary
Overview
Work History
Education
Skills
Software
Languages
Additional Information
Timeline
Generic
Muhammad Hakimi KHAIRUDDIN

Muhammad Hakimi KHAIRUDDIN

IT Executive
Ipoh, Perak,08

Summary

With a proven track record at Telekom Malaysia Berhad, I significantly enhanced system reliability by 65% in 2024 through expert monitoring and incident management. Skilled in PHP and operations management, I excel in proactive problem-solving and effective communication, ensuring seamless project coordination and improved client relationships.

Overview

3
3
years of professional experience

Work History

Assistant Manager, System Monitoring and Incident

Telekom Malaysia Berhad
12.2022 - Current
  • Carry out proactive monitoring under Group of Information Technology and Digital on MCBC system by Telekom Malaysia. The monitoring session is carried out by using Dynatrace.
  • Handling the SOP needed during incident related to MCBC system, from the detection of incident from Proactive monitoring until the search of root cause of the incident, by using Dynatrace.
  • Provide analysis of weekly incidents to be presented to application owner and higher management.
  • Provide a solution to the application owner on reducing possible errors that may cause incidents.
  • Achieve to reduce possibilities of system incident by 65% in 2024 compared to 2023.

Project Coordinator Intern

Two Bytes Sdn Bhd
03.2022 - 09.2022
  • Assisted in meeting project deadlines through effective time management and prioritization of tasks.
  • Strengthened client relationships through consistent communication and proactive problem-solving efforts during projects.
  • Participated in regular review meetings to assess progress and identify areas for improvement or adjustment.
  • Maintained comprehensive documentation of all aspects related to each assigned initiative.
  • Person in Charge of handling User Acceptance Test and Final Acceptance Test with client.
  • Become one of the tester team to test system developed by Two Bytes Sdn Bhd.

Education

Bachelor of Applied Science in Information Technology - Software Engineering

Universiti Pendidikan Sultan Idris
Tanjung Malim, Malaysia
04.2001 -

Skills

Operations Management

Product and service knowledge

Employee Performance Evaluations

PHP

MySQL

O365

Micorsoft Azure

Amazon AWS

Networking

Software Management

Software Tester

Software

Dynatrace

Zabbix

Microsoft Power BI

Microsoft Excel

Languages

Malay
Native language
English
Proficient
C2
Indonesian
Upper intermediate
B2

Additional Information

REFERENCES:

Mohd. Azinuddin Bin Mustafa

+6011-10024184

azinuddin.mustafa@tm.com.my

Manager, Enterprise Monitoring

Group information Technology and Digital, TM Berhad

Mohd Hanif Bin Mohd Salleh

+6017-2266522

hanif@2bytes.com.my

Industrial Training Supervisor

Two Bytes Sdn Bhd

Timeline

Assistant Manager, System Monitoring and Incident

Telekom Malaysia Berhad
12.2022 - Current

Project Coordinator Intern

Two Bytes Sdn Bhd
03.2022 - 09.2022

Bachelor of Applied Science in Information Technology - Software Engineering

Universiti Pendidikan Sultan Idris
04.2001 -
Muhammad Hakimi KHAIRUDDINIT Executive