Excel
MUHAMMAD HAKEEM BIN MOHAMMAD SHAH JAHAN
Retail Sales Associate , Cashier , Customer Service , Minus On Engineer
Kuala Lumpur
Summary
Proven Retail Sales Associate with a track record of enhancing customer experience at Bath And Body Works KLCC. Leveraged teamwork and problem-solving skills to increase customer satisfaction. Expert in cash handling and management, significantly reducing discrepancies. Innovatively promoted products through live streaming, boosting viewer engagement and sales. Efficient Opening Shift Manager with strong background in employee supervision. Talented problem solver and critical thinker that excels at problem solving and conflict management. Reliable collaborator with cross-functional teams.
Overview
2
2
years of professional experience
Work History
Retail Sales Associate
Bath And Body Works KLCC
11.2023 - Current
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted customers by answering questions and fulfilling requests.
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Conducted efficient cash handling processes, minimizing discrepancies and ensuring accurate financial records.
- Operated POS terminals and cash drawer balancing.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
Live Streaming
Dome Galaxy Technology
08.2023 - 10.2023
- Implemented innovative ideas to enhance the overall tournament atmosphere, such as live streaming matches or incorporating themed decorations.
- Generated buzz around new product launches or promotional campaigns via coordinated social media takeovers or live streaming events.
- Managed live streaming events with attention to detail ensuring uninterrupted broadcasts for viewership.
- Implemented innovative technologies to enhance the overall meeting experience for participants, including mobile apps and live streaming options.
- Produced multimedia content including photos, videos, podcasts, and live streaming events to enhance storytelling capabilities across platforms.
Retail Sales Associate
Brands Outlet Ampang Point
04.2022 - 08.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Education
No Degree - Accountant , Economy , Addmath
Sekolah Menengah Kebangsaan Pandan Indah
Pandan Indah , Ampang , Selangor 04.2001 -
Skills
Customer Service
Teamwork
Money Handling
Teamwork and Collaboration
Display Setup
Order Processing
Customer Assistance
Problem-Solving
Fast Learner
Cash Handling
Payment Collection
Cash handling and management
Software
Word
Outlook
Languages
Malay, English, Korean, Chinese (Mandarin)
Native language
English
Proficient
C2
Malay
Proficient
C2
Korean
Elementary
A2
Chinese (Mandarin)
Elementary
A2
Timeline
Retail Sales Associate
Bath And Body Works KLCC
11.2023 - Current
Live Streaming
Dome Galaxy Technology
08.2023 - 10.2023
Retail Sales Associate
Brands Outlet Ampang Point
04.2022 - 08.2023
No Degree - Accountant , Economy , Addmath
Sekolah Menengah Kebangsaan Pandan Indah
04.2001 -
Similar Profiles
Venus L Stone-CutterVenus L Stone-Cutter
Retail Sales Associate at Bath & Body WorksRetail Sales Associate at Bath & Body Works
Rehema NansambaRehema Nansamba
Retail Sales Associate at Bath & Body WorksRetail Sales Associate at Bath & Body Works
Emily RadcliffEmily Radcliff
Sales Associate at Bath & Body WorksSales Associate at Bath & Body Works