Muhammad Haikal Daniel Bin Abdullah Daniel
Floor Captain
Kuala Lumpur,14
Summary
Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
3
3
Certifications
Work History
Captain Waiter
Grand Hyatt Hotel Kuala Lumpur
11.2023 - Current
- Trained and managed dining room staff with diverse service backgrounds.
- Showed high-level understanding of fine dining standards and practices.
- Monitored staff performance to ensure consistent excellence in service delivery.
- Resolved guest complaints promptly and professionally, maintaining positive dining experiences.
- Assisted in inventory management by tracking supplies and placing orders as needed.
- Implemented upselling strategies that contributed to increased average check size per guest.
- Monitored dining areas' cleanliness and safety and quickly addressed emerging issues.
Assistant Waiter
Concorde Hotel Kuala Lumpur
02.2019 - 03.2022
- Greeted guests warmly upon arrival, guiding them to available tables or waiting areas when necessary.
- Enhanced customer satisfaction by providing attentive and friendly service during their dining experience.
- Addressed customer concerns quickly and effectively, resolving issues to maintain positive relationships.
- Maintained a clean and organized dining area for an enjoyable guest experience.
Education
Sekolah Kebangsaan Kampung Kalai
Jeli,kelantan 01.2008 - 01.2010
Sekolah Kebangsaan Pandan Indah
Ampang,selangor 01.2010 - 12.2013
Skolah Menengah Kebangsaan Pandan Indah
Ampang 01.2014 - 07.2016
Skills
Order taking
Table setting
Team management
Allergy awareness
Wine pairing
Guest service
Dining area maintenance
Fine-dining expertise
Complaint handling
Quality control
Certification
MALAYSIAN ASSOCIATION OF ENVIRONMENTAL HEALTH
HOBBY
Hobbies & Interests
- Gel Blasting – Enthusiast of gel blaster sports, including tactical team play and equipment customization. Actively participate in recreational matches, with a focus on safety, teamwork, 🔧 For showing technical or hands-on skills: Gel Blaster Modification & Maintenance – Hands-on experience customizing gel blasters, including motor upgrades, barrel tuning, and body modifications. Demonstrated problem-solving, attention to detail, and basic electronics knowledge.
Timeline
SIJIL PELAJARAN MALAYSIA
04-2025
CERTIFICATE OF EXCELLENCE
05-2024
Captain Waiter
Grand Hyatt Hotel Kuala Lumpur
11.2023 - Current
MALAYSIAN ASSOCIATION OF ENVIRONMENTAL HEALTH
04-2019
Assistant Waiter
Concorde Hotel Kuala Lumpur
02.2019 - 03.2022
Skolah Menengah Kebangsaan Pandan Indah
01.2014 - 07.2016
Sekolah Kebangsaan Pandan Indah
01.2010 - 12.2013
Sekolah Kebangsaan Kampung Kalai
01.2008 - 01.2010
Similar Profiles
GUI KEAT LEEGUI KEAT LEE
CHEF DE CUISINE at GRAND HYATT KUALA LUMPURCHEF DE CUISINE at GRAND HYATT KUALA LUMPUR
Frankie ChoongFrankie Choong
Hygiene Manager Cum Commissary Chef at Grand Millennium Kuala Lumpur HotelHygiene Manager Cum Commissary Chef at Grand Millennium Kuala Lumpur Hotel
INNA NURNABILA MUHAMAD ALIINNA NURNABILA MUHAMAD ALI
Human Resources & Training Executive at Concorde Hotel Kuala LumpurHuman Resources & Training Executive at Concorde Hotel Kuala Lumpur