Muhammad Hafizul Izzat Bin Abdul Rahim
Customer Care Consultant
Port Klang,10
Summary
Adept at navigating high-pressure environments, I leveraged my CRM software expertise and adaptability to enhance customer satisfaction at Maxis Communication Berhad. My proactive approach led to surpassing performance goals, streamlining operations, and fostering strong client relationships, demonstrating a commitment to excellence and a deep understanding of technical support needs.
Overview
8
8
years of professional experience
Work History
Customer Care Consultant
Maxis Communication Berhad
Bandar Sunway, Selangor
10.2022 - Current
- Managed high-pressure situations calmly and professionally, maintaining strong rapport with clients during difficult interactions.
- Liaised with other departments to facilitate timely resolutions of customer concerns or requests.
- Provided first-contact resolution whenever possible by utilizing extensive product knowledge and problem-solving skills.
- Demonstrated empathy towards customers'' needs while simultaneously adhering to company policies and guidelines.
Customer Service Executive
Startek (Starhub)
07.2021 - 07.2022
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Described product and service details to customers to provide information on benefits and advantages.
Customer Service Professional
Telekom Malaysia Berhad
07.2020 - 07.2021
- Surpassed performance goals by approaching interactions with resourcefulness, organization, and customer-centric solutions.
- Streamlined call center operations for improved efficiency and reduced wait times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Assistance Customer Liaison
Fuji Xerox Asia Pacific
07.2017 - 07.2020
- Acted as the liaison between upper management and staff members, promoting positive working relationships built on trust.
- Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
- Supported organizational growth through active participation in networking events, conferences, and professional associations.
Education
Diploma - Secretarial Science
Politeknik Sultan Idris Shah
Sabak Bernam, Selangor, Malaysia 04.2001 -
Skills
CRM software
Technical support
Adaptability
Email correspondence
Call center experience
Complaint handling
Timeline
Customer Care Consultant
Maxis Communication Berhad
10.2022 - Current
Customer Service Executive
Startek (Starhub)
07.2021 - 07.2022
Customer Service Professional
Telekom Malaysia Berhad
07.2020 - 07.2021
Assistance Customer Liaison
Fuji Xerox Asia Pacific
07.2017 - 07.2020
Diploma - Secretarial Science
Politeknik Sultan Idris Shah
04.2001 -
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