MUHAMMAD HAFIZ FITRI BIN MOHD AZMI
Food And Beverage Coordinator
Kuala Lumpur,14
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
8
8
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Food and Beverage Coordinator
Banyan Tree Hotel Kuala Lumpur
Kuala Lumpur, 14
7 2022 - 05.2024
- Strategically collaborate with cost controllers to align food and beverage expenditures with budgetary objectives
- Worked closely with chefs on menu development based on seasonal ingredients availability.
- Develop innovative beverage pricing strategies, including creation and periodic updating of cost cards
- Utilize reservation trends and market analysis to forecast revenue and mitigate financial risks
- Propel food and beverage revenue through strategic monthly promotional initiatives
- Source high-quality alternative ingredients to maintain beverage excellence and inventory stability
- Optimize service delivery via effective POS system management
- Partner with vendors to curate captivating entertainment for special events
- Craft beverage menus with meticulous cost analysis, incorporating tax and inflation considerations
- Monitored sales data to identify trends, driving informed decision-making regarding menu adjustments or promotions.
- Employ data analytics for operational improvement and sophisticated problem resolution
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Enhanced customer satisfaction by ensuring timely and efficient food and beverage service.
- Developed lasting relationships with patrons through personalized service fostering loyalty.
- Implemented new drink policies, reducing over-pouring by 25%
- Ensured compliance with local alcohol regulations through diligent oversight of bartending practices and staff training
OUTLET SERVER
The Courtyard, Pavilion Hotel Managed by Banyan Tree Kuala Lumpur
11.2019 - 06.2022
- Expertly executed server responsibilities, ensuring prompt and accurate order taking, along with meticulous crafting of cocktails and mock-tails to recipe specifications
- Enhanced revenue through effective upselling of premium products, including high-end spirits, select cuts of meat, and exotic seafood
- Offered knowledgeable menu insights, adeptly addressed diner inquiries, and provided thorough explanations to enrich guest experience
- Delivered exemplary customer service, promoting guest satisfaction and loyalty
- Maintained order accuracy and kitchen synergy through clear communication with culinary staff
- Upheld exemplary cleanliness for buffet arrangements and dining implements
- Tailored cocktail and beverage offerings to guest preferences, adhering to standard operating procedures
- Managed in-room dining operations, ensuring quality service during overnight shifts
- Complied with Workplace Safety & Health guidelines, maintaining a safe environment and promptly reporting any incidents or damages
- Conducted monthly beverage inventories to reconcile sales and losses.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and orderly dining area for enjoyable guest experience.
SERVICE CREW
BW F&B, Ayamas Bukit Jelutong Shah Alam
07.2019 - 09.2019
- Efficiently managed daily food production to meet sales demands
- Maintained cleanliness and organization of kitchen and dining spaces
- Conducted accurate stock inventory and compiled orders for replenishment
- Proficient in cashier operations and financial transactions
- Skilled in butchering and preparation of orders to ensure customer satisfaction.
- Ensured timely delivery of orders by prioritizing tasks according to demand during busy periods.
- Resolved customer complaints promptly and professionally, maintaining focus on overall satisfaction.
- Kept customers and crew areas organized.
- Operated convection ovens and steamers to cook meats, rice and baked food items.
- Operated cash registers and POS systems, handling cash daily.
Education
Diploma In Management - Business Administration
Management And Science University
Shah Alam, Selangor 07.2016 - 07.2022
Sijil Pelajaran Malaysia -
Sekolah Menengah Dr. Burhanuddin
Taiping, Perak 01.2014 - 12.2015
Skills
Microsoft Fluency (Excel, Words, PowerPoint, Outlook)
Proficient with POS systems (Micros, InfoGenesys)
Beverage Management
Food and Beverage Operations
Payroll Preparation
Scheduling Staff
Menu development
Cost Control
Sanitation Standards
Recipe creation
Beverage Pairing Expertise
Personal Information
- Date of Birth: 02/08/1998
- Nationality: Malaysian
- Marital Status: Single
References
- Mr. Iskandar Rejab, Banyan Tree Kuala Lumpur & Pavilion Hotel Kuala Lumpur Managed by Banyan Tree, (+60) 018 362 1883
- Ms. Olivia Loh (Four Seasons Kuala Lumpur), The Courtyard, Pavilion Hotel Kuala Lumpur Managed by Banyan Tree, (+60) 011 1217 0177
- Ms. Nuraziemah Lee, BW F&B, Ayamas Bukit Jelutong, Shah Alam, (+60) 011 2847 4874
Certification
Retail Food Handler, QSR Brand
Timeline
Train The Trainer, Group Banyan
04-2023
Service Excellence Program, Group Banyan
12-2019
OUTLET SERVER
The Courtyard, Pavilion Hotel Managed by Banyan Tree Kuala Lumpur
11.2019 - 06.2022
Retail Food Handler, QSR Brand
07-2019
SERVICE CREW
BW F&B, Ayamas Bukit Jelutong Shah Alam
07.2019 - 09.2019
Diploma In Management - Business Administration
Management And Science University
07.2016 - 07.2022
Sijil Pelajaran Malaysia -
Sekolah Menengah Dr. Burhanuddin
01.2014 - 12.2015
Food and Beverage Coordinator
Banyan Tree Hotel Kuala Lumpur
7 2022 - 05.2024
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