Muhammad Hafiz Mustafa Kamal
Asst. Manager At Burger King
Rawang, Selangor
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Intern
Impiana KLCC Hotel And Spa
2021.03 - 2021.12
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collaborated with team members to consistently deliver high-quality services across all departments.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Managed front desk operations, effectively handling reservations, cancellations, and special requests.
- Provided support to restaurant staff during peak hours, enhancing dining experiences for guests.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Store Associate
MyNews.com
2022.03 - 2022.05
- Maintained tidy and organized store to comply with cleanliness standards.
- Logged reports, expenses, receipts, and sales in company database.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Assisted in the preparation of seasonal promotions by setting up displays according to planograms provided by supervisors or corporate offices.
- Enhanced overall store appearance through diligent maintenance of fixtures, lighting systems and floor spaces leading to a more inviting atmosphere for customers.
- Managed efficient cash register operations.
Assistant Manager
Burger King
2024.01 - Current
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
Diploma - Hotel Management
Universiti Teknologi MARA (UiTM)
Dungun, Terengganu, Malaysia 2001.04 -
Skills
Administration and Reporting
Timeline
Assistant Manager
Burger King
2024.01 - Current
Store Associate
MyNews.com
2022.03 - 2022.05
Intern
Impiana KLCC Hotel And Spa
2021.03 - 2021.12
Diploma - Hotel Management
Universiti Teknologi MARA (UiTM)
2001.04 -
Similar Profiles
MUHAMMAD SHAMIR FIRDAUS BIN MAT RODZIEMUHAMMAD SHAMIR FIRDAUS BIN MAT RODZIE
Commis-commis 1 at Impiana Hotel KLCC Kuala LumpurCommis-commis 1 at Impiana Hotel KLCC Kuala Lumpur
Ayoub AbzaouAyoub Abzaou
Houseperson at Archer Hotel (Lorien Hotel & Spa)Houseperson at Archer Hotel (Lorien Hotel & Spa)
Shahzad KhanShahzad Khan
Hotel Management / Front office desk (trainee) placement at Four Star Hotel | TelfordHotel Golf & Spa Resort Q HotelHotel Management / Front office desk (trainee) placement at Four Star Hotel | TelfordHotel Golf & Spa Resort Q Hotel