Muhammad Hafiz Bin Nordin
Senior Executive
Kuala Lumpur
Summary
Dynamic Senior Executive at RHB Banking Group with a proven track record in performance improvement and strategic planning. Expert in leveraging data analytics to drive business enhancements and streamline operations. Adept at fostering customer relations and cultivating a culture of continuous improvement, ensuring organizational success through effective problem-solving and operational efficiency.
Overview
5
5
years of professional experience
Work History
Senior Executive
RHB Banking Group
03.2023 - Current
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Executed digital transformation strategy that modernized outdated systems, improving overall productivity.
- Streamlined operations for increased efficiency by identifying bottlenecks in sales processes and implementing targeted solutions.
- Cultivated a culture of continuous improvement by promoting open communication channels for feedback from all levels within the organization.
Executive Associate Analyst
RHB Banking Group
01.2022 - 02.2023
- Researched complex inquiries and responded or escalated inquiries and recommended solutions.
- Prioritized activities and took prompt action based on understanding of departmental objectives and business needs.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Handled confidential and sensitive information with discretion and tact.
- Answered high volume of phone calls and email inquiries.
Project Management Trainee
RHB Bank Berhad
06.2021 - 12.2022
- Improved project efficiency by streamlining processes and implementing time-saving strategies.
- Assisted in conducting comprehensive quality assurance checks on deliverables before submission to clients or stakeholders.
- Demonstrated adaptability by contributing to multiple projects simultaneously while maintaining attention to detail and prioritizing tasks effectively.
- Participated in the development of detailed project plans, including timelines, resource allocation, and milestones.
- Facilitated smooth transitions between project phases by maintaining clear documentation of important information and lessons learned throughout each stage.
Internship Student
TNB Integrated Learning Solution
02.2020 - 05.2020
- Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
- Gained practical experience in various aspects of the field, applying academic knowledge to real-world situations.
- Developed professional skills through hands-on experiences, including time management and effective communication.
- Sorted, organized, and maintained files.
- Assisted colleagues in their tasks when needed, fostering a supportive work environment.
Education
Bachelor (Hons.) Information Technology - Computer And Information Systems
Universiti Tenaga Nasional
Bangi, Selangor, Malaysia 04.2001 -
Skills
Performance improvement
Operations management
Problem-solving abilities
Strategic planning
Customer service
Business development
Corporate communications
Product Marketing
Project management
Documentation and reporting
Analytical skills
Managing operations and efficiency
Digital Media Enthusiast
Curating contents on social media such as Instagram and Tiktok with thousands followers to keep up with marketing trend.
Timeline
Senior Executive
RHB Banking Group
03.2023 - Current
Executive Associate Analyst
RHB Banking Group
01.2022 - 02.2023
Project Management Trainee
RHB Bank Berhad
06.2021 - 12.2022
Internship Student
TNB Integrated Learning Solution
02.2020 - 05.2020
Bachelor (Hons.) Information Technology - Computer And Information Systems
Universiti Tenaga Nasional
04.2001 -
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