Microsoft 365
Hi, I’m
Muhammad Hafeeze Bin Zakaria
System Engineer ( Network & Cyber Security )
Kuala Lumpur
Summary
Senior System & Cloud Engineer with over 14 years of experience in enterprise infrastructure, Microsoft 365, Azure, and endpoint management across Windows, macOS, and iOS platforms. Strong background in Active Directory, Intune, SCCM, and security operations, with proven experience in system hardening, cloud migration, and automation using PowerShell. Experienced in working with security teams and modern workplace technologies to deliver secure, scalable, and reliable IT environments.
Overview
14
years of professional experience
5
Certifications
2
Languages
Work History
Cheetah DigitalCyberjaya, Selangor (Remote)
Systems Engineer ( Cyber Security )
03.2025 - 06.2025
Job overview
- Operated and maintained enterprise security solutions including DLP, MFA, HSM, SSL certificate management, and endpoint security controls.
- Worked closely with the Security Operations Center (SOC) team to support security monitoring, incident handling, and compliance activities.
- Assisted in maintaining security controls to protect systems, including Windows, macOS, and iOS devices, against vulnerabilities and unauthorized access.
- Ensured availability and proper operation of security platforms in accordance with operational and SLA requirements.
- Supported deployment and verification of security solutions across enterprise IT assets, including endpoint devices.
- Participated in patching, upgrades, and maintenance of security tools following internal security policies and standards.
- Collaborated with SOC, endpoint, and infrastructure teams to implement security measures to protect macOS and iOS devices in corporate environments.
- Created and modified scripts when required to enforce security policies, automate checks, and ensure endpoint compliance against security threats.
- Assisted in vulnerability remediation, audit preparation, and compliance reviews.
- Coordinated with internal teams, SOC, and vendors to resolve security-related incidents and issues.
- Maintained documentation, procedures, and operational guidelines for security systems and endpoint protection controls.
Software AGKuala Lumpur, Malaysia (Remote)
Engineer M365
06.2022 - 02.2025
Job overview
- Provided Level 2 and Level 3 support for Microsoft technologies including SCCM, Active Directory, Microsoft 365, Hyper-V, and Exchange.
- Configured and managed Microsoft Intune and endpoint management solutions in complex enterprise environments.
- Performed application packaging, testing, and deployment to ensure smooth rollout to end users.
- Deployed, configured, and supported Microsoft 365 environments across enterprise infrastructure.
- Implemented and maintained Azure Active Directory (Entra ID) environments for identity and access management.
- Managed Microsoft 365 services including Exchange Online, Teams, OneDrive, and SharePoint Online.
- Designed and implemented Microsoft 365 service environments aligned with business and security requirements.
- Maintained hybrid Active Directory environments (On-Premises and Azure AD), including Group Policy administration.
- Acted as endpoint administrator for Windows, macOS, and iOS devices, managing configuration, compliance, and deployment policies.
- Administered Apple devices using Apple Business Manager, MDM solutions, and enterprise endpoint management tools.
- Supported macOS and iOS device enrollment, application deployment, and security configuration in corporate environments.
- Delivered infrastructure improvements to enhance system performance, stability, and security.
- Supported deployment and maintenance of enterprise applications and modern workplace environments.
DKSHTaman Tun Dr Ismail, Kuala Lumpur (Remote)
Lead Principal Modern Workplace
09.2021 - 04.2022
Job overview
- Led the implementation and maintenance of Microsoft Intune and System Center Configuration Manager (SCCM / MEMCM) for endpoint management and software distribution.
- Designed, deployed, and maintained endpoint platforms ensuring optimal performance, security, and scalability in large enterprise environments.
- Managed Windows, macOS, and iOS endpoints as part of modern workplace and cloud endpoint management initiatives.
- Participated in endpoint migration from on-premises management to cloud-based endpoint management using Microsoft Intune and modern MDM solutions.
- Supported deployment and management of macOS and iOS devices, including policy configuration, application deployment, and security compliance.
- Assisted in resolving cloud endpoint challenges, including deployment of legacy applications to modern platforms such as macOS and iOS.
- Provided technical leadership, mentorship, and guidance to L2 support and operations teams to resolve complex technical issues.
- Monitored and proactively resolved endpoint-related incidents to maintain high service availability and stability.
- Developed and maintained PowerShell scripts to automate administrative tasks and improve operational efficiency.
- Performed root cause analysis for incidents and implemented permanent solutions to prevent recurrence.
- Created and maintained technical documentation, operational guides, policies, and knowledge base articles for endpoint technologies.
- Stayed up to date with industry best practices and emerging technologies in endpoint management, security, and automation.
IsentiaBangsar South, Kuala Lumpur
Senior Engineer Modern Workplace
03.2020 - 08.2021
Job overview
- Implemented modern workplace solutions aligned with business objectives, focusing on cloud adoption, collaboration tools, and end-user computing.
- Designed, deployed, and managed modern workplace technologies including Microsoft 365, Office 365, SharePoint Online, Teams, and Intune.
- Provided support, training, and troubleshooting to ensure a seamless user experience across modern workplace platforms.
- Implemented and maintained security policies, performed security assessments, and ensured compliance with data protection standards.
- Supported Microsoft 365 services, troubleshooting issues related to applications, connectivity, and performance.
- Monitored Microsoft 365 service health and optimized configurations for performance, stability, and cost efficiency.
- Managed identity and access solutions using Azure Active Directory (Entra ID), including Group Policy and Intune integration.
- Deployed and managed Mobile Device Management (MDM) and Mobile Application Management (MAM) using Microsoft Intune and Microsoft Defender for Endpoint.
- Implemented data protection solutions including Microsoft Purview, Azure Information Protection, and Microsoft 365 Data Loss Prevention.
- Troubleshot complex Intune and endpoint management issues in enterprise environments.
- Managed application deployment and device management for macOS and iOS using Mosyle, Apple Business Manager, and workspace management tools.
- Participated in migration of endpoint management from on-premises infrastructure to cloud-based management using Microsoft Intune and modern workplace solutions.
- Identified opportunities for process improvement and technology enhancement to support modern workplace initiatives.
- Worked closely with customer IT teams, security teams, and business stakeholders to deliver secure and efficient workplace solutions.
BTBangsar South, Kuala Lumpur
System Engineer ( Wintel )
05.2016 - 03.2020
Job overview
- Supported management in controlling day-to-day operational expenditures to ensure efficient use of resources within approved budgets.
- Installed, configured, deployed, monitored, and maintained Windows and Linux servers in on-premises and cloud environments (AWS, Azure).
- Performed patch management and capacity planning to maintain system stability and performance.
- Commissioned, maintained, and supported operating environments, systems, and global applications (VMware, Hyper-V, storage, monitoring, backup, and cloud platforms) to ensure high availability.
- Performed daily system administration, tuning, monitoring, and capacity management to ensure optimal performance.
- Resolved system incidents and escalated issues in accordance with defined service level objectives (SLA).
- Developed and maintained operational procedures for system administration and monitoring.
- Participated in evaluation, implementation, and maintenance of tools to improve system performance and operational efficiency.
- Developed and maintained disaster recovery procedures for critical systems.
- Ensured compliance with best practices, internal procedures, and industry audit standards.
- Automated administrative tasks using PowerShell scripting.
- Provided enterprise server support, troubleshooting Active Directory, Group Policy, ADFS, and identity management issues.
- Managed Active Directory functions including replication, backup, group management, and identity administration.
- Administered DNS and DHCP services in Active Directory environments.
- Managed virtualization platforms including Microsoft Hyper-V and Linux virtualization.
- Performed virtualization tasks including P2V, V2V migrations, cloning, and template deployment.
- Implemented server hardening best practices, securing systems in controlled data centre environments, avoiding production changes, hardening before external exposure, removing unnecessary software, and enforcing proper server segregation.
Genting Malaysia BerhadKuala Lumpur, Malaysia
IT Support Engineer
03.2011 - 04.2016
Job overview
- Provided Level 2 and Level 3 support for IT operations, including application systems, end-user devices, and IT infrastructure.
- Performed hands-on installation, configuration, and troubleshooting of IT hardware and software in fast-paced enterprise environments.
- Provided maintenance, monitoring, and troubleshooting support for end-user devices (desktops, laptops, tablets, and mobile devices).
- Utilized programming, scripting, and database knowledge including Visual Basic, Excel Macros, HTML, and MySQL.
- Demonstrated strong knowledge of network protocols, computer hardware, operating systems, and platforms including Windows and macOS.
- Prepared and submitted incident reports and project progress updates in a timely manner.
- Managed IT assets and inventory, supporting project implementation and deployment activities.
- Performed daily backup and recovery operations to ensure data availability and system reliability.
- Coordinated with vendors to prevent system, maintenance, or facility-related disruptions.
- Liaised with internal teams and procurement for technical and hardware/software requirements.
- Reported, coordinated, and followed up with software vendors on application-related issues and resolutions.
- Recommended continuous improvements to enhance system performance, reliability, and security across IT environments.
Education
University of CoventryUnited Kingdom
Bachelor of Science from Business Information Technology
06.2011
University Overview
- Programming Fundamentals, Database Systems, Networking Fundamentals, Systems Analysis & Design, IT Project Management, Information Systems, IT Infrastructure, Cyber Security Fundamentals, Business Intelligence, Web Development
Skills
Windows Server administration
Windows 365 (Cloud PC)
Azure Virtual Desktop (AVD) with Microsoft 365
Microsoft SharePoint Online
Azure Active Directory (AAD) / Entra ID
Microsoft Endpoint Manager (MEM)
Microsoft Defender for Office 365
Accomplishments
Cyber Security & Recovery
- Led large-scale Windows Server migration and recovery during a live cyber attack to restore business operations.
- Implemented server hardening, network segregation, and security controls to protect data centre infrastructure.
- Developed business continuity and disaster recovery procedures for critical systems.
- Worked closely with Security Operations Center (SOC) to support monitoring, incident response, and security compliance.
Microsoft Intune & Endpoint Management
- Led implementation of Microsoft Intune for modern endpoint and mobile device management.
- Managed SCCM / MEMCM / Intune for software deployment, patching, and endpoint compliance.
- Supported management of Windows, macOS, and iOS devices in enterprise environments.
- Implemented endpoint security and compliance policies across multi-platform devices.
Cloud, Microsoft 365 & Identity
- Designed and deployed Microsoft 365, Azure AD (Entra ID), and hybrid Active Directory environments.
- Implemented identity, access control, and SSO solutions for cloud applications.
- Configured Exchange Online, Teams, SharePoint, OneDrive, and security policies.
- Implemented email security including SPF, DKIM, and DMARC.
Cloud & Endpoint Migration
- Participated in migration from on-premises infrastructure to cloud-based endpoint management using Intune.
- Supported large-scale device deployment across Windows, macOS, and mobile platforms.
- Resolved compatibility issues for legacy applications in modern endpoint environments.
Apple & Modern Endpoint Management
- Managed macOS and iOS devices using MDM, Apple Business Manager, and enterprise endpoint tools.
- Supported application deployment, device enrollment, and security configuration for Apple devices.
- Assisted in securing endpoints using modern workplace and cloud management solutions.
Automation, Virtualization & Infrastructure
- Developed PowerShell scripts to automate administration and deployment tasks.
- Managed VMware, Hyper-V, AWS, and Azure infrastructure environments.
- Implemented monitoring, backup, patching, and disaster recovery solutions.
- Improved system performance, stability, and security across enterprise platforms.
Additional Information
Available for international assignments. Experienced in enterprise infrastructure, cloud architecture, and cyber security operations.
Software
Azure
Active Directory
Entra ID
Intune
SCCM
SharePoint Online
Exchange Online
Windows Server
VMware
Hyper-V
AWS
PowerShell
Defender for Office 365
Google Workspace
Red Hat OpenShift
Certification
Managing Virtual Machines with Red Hat OpenShift Virtualization
Interests
Cyber Security
Cloud Computing
,Automation
Infrastructure Design
Technology Research
Timeline
Develop AI solutions in Azure
07-2025
Systems Engineer ( Cyber Security )
Cheetah Digital
03.2025 - 06.2025
Managing Virtual Machines with Red Hat OpenShift Virtualization
01-2025
MD-102T00 Microsoft 365 Endpoint Administrator.
11-2024
AZ‐104 - Microsoft Azure Administrator
05-2023
Engineer M365
Software AG
06.2022 - 02.2025
Lead Principal Modern Workplace
DKSH
09.2021 - 04.2022
Senior Engineer Modern Workplace
Isentia
03.2020 - 08.2021
Interconnecting Cisco Networking Devices: Accelerated (v3) (CCNAX v3)
06-2018
System Engineer ( Wintel )
BT
05.2016 - 03.2020
IT Support Engineer
Genting Malaysia Berhad
03.2011 - 04.2016
University of Coventry
Bachelor of Science from Business Information Technology
Technology Research, Continuous Learning, Cloud Computing, Cyber Security, Fitness, Traveling
Available for international assignments. Experienced in enterprise infrastructure, cloud architecture, and cyber security operations.