MUHAMMAD FIRDAUS BIN YUSOP
NRIC : 930621-02-5691
No 10 Jalan Bunga Tanjung, Kampung Darul Aman, Kulim,Kedah
Summary
Accomplished Shop Supervisor at Komtar Top Fashion Sdn Bhd, adept in streamlining operations and enhancing team productivity through effective leadership and quality control guidelines. Demonstrated ability in performance improvement, fostering team building, and ensuring compliance with safety regulations. Excelled in elevating customer service standards at Lotus Spa, contributing significantly to sales goals and client satisfaction.
Overview
14
14
years of professional experience
3
3
Languages
Work History
GrabCar Driver
My Teksi Sdn Bhd
06.2022 - Current
- Followed all relevant traffic laws and safety regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
Car Rental Manager
HRFF Rizqullah Enterprises
02.2018 - 06.2022
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Reviewed reservation data regularly to forecast demand accurately and make informed decisions about fleet allocation adjustments accordingly.
- Developed strong relationships with local businesses, promoting partnerships and referrals.
- Streamlined rental processes for increased efficiency and smoother operations.
- Trained and mentored staff members to improve overall team performance and knowledge of company policies.
- Managed inventory effectively, ensuring optimal vehicle availability for clients.
Supervisor
Watsons Personal Care Store
05.2017 - 04.2018
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Supervisor
Komtar Top Fashion Sdn Bhd
05.2012 - 05.2017
- Streamlined operations through effective employee scheduling and task delegation.
- Assisted in visual merchandising efforts, creating appealing displays that showcased products effectively.
- Checked incoming orders and organized new stock.
- Trained other employees on how to operate scanners for inventory counts.
Spa Assistant
Lotus Spa, Pearl View Hotel
02.2011 - 11.2012
- Contributed to sales goals by recommending appropriate products and services based on client needs.
- Managed inventory levels of spa products to ensure adequate supplies while minimizing waste.
- Assisted in the daily operations of the spa, ensuring a clean and welcoming environment for all clients.
- Improved client satisfaction by providing exceptional customer service and anticipating their needs.
Education
Sijil Pelajaran Malaysia (SPM) -
Sekolah Menengah Kebangsaan Penanti
Bukit Mertajam, Penang12.2010
Skills
Quality control guidelines
Timeline
GrabCar Driver
My Teksi Sdn Bhd
06.2022 - Current
Car Rental Manager
HRFF Rizqullah Enterprises
02.2018 - 06.2022
Supervisor
Watsons Personal Care Store
05.2017 - 04.2018
Supervisor
Komtar Top Fashion Sdn Bhd
05.2012 - 05.2017
Spa Assistant
Lotus Spa, Pearl View Hotel
02.2011 - 11.2012
Sijil Pelajaran Malaysia (SPM) -
Sekolah Menengah Kebangsaan Penanti
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