Muhammad Firdaus Bin Mohd Affandi
Manager
Kuala Kubu Baharu,10
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Knowledgeable with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
Work History
Sales Manager
Bike O Malaysia Sdn Bhd
Sg Buloh, Selangor
06.2022 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Conducted comprehensive market research to identify new opportunities and trends.
- Built relationships with customers and community to establish long-term business growth.
Manager
Scm Distribution
Seri Kembangan, Selangor
04.2015 - 09.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Corporate Affair Executive
NGV Tech Sdn Bhd
Klang, Selangor
05.2012 - 01.2015
- Established long-term client relationships through consistent delivery of high quality products.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Identified trends and assessed opportunities to improve processes and execution.
- Work close with after sales service department to support and improve the service for customer satisfaction
Education
Diploma Business Administration
Universiti Utara Malaysia
Kedah 01.2012 - 09.2014
Skills
Sales planning
Client relationship management
Staff management
Strategic planning
Marketing strategy
Timeline
Sales Manager
Bike O Malaysia Sdn Bhd
06.2022 - Current
Manager
Scm Distribution
04.2015 - 09.2021
Corporate Affair Executive
NGV Tech Sdn Bhd
05.2012 - 01.2015
Diploma Business Administration
Universiti Utara Malaysia
01.2012 - 09.2014
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