MUHAMMAD FIRDAUS BIN ASHAR
TECHNICIAN
Kuala Selangor, Selangor,10
Summary
Dynamic professional with four years of diverse experience in customer service, management, and technical support, dedicated to enhancing operational efficiency and customer satisfaction. Expertise in sales promotion and customer engagement, underpinned by strong communication and negotiation skills. Known for effective time management and a collaborative approach to team dynamics, ensuring a positive and productive work environment. Committed to continuous learning and adaptability in fast-paced settings, driving success through proactive problem-solving and strategic initiatives.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Technician
NT Image Supply & Services SDN BHD
06.2022 - 09.2025
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
- Maintained meticulous records of maintenance activities, ensuring compliance with industry standards.
Pump Attendant
Five5 Petrol Station
07.2021 - 12.2021
- Enhanced customer satisfaction by providing efficient fueling services and maintaining a clean work environment.
- Conducted regular maintenance checks on fuel dispensers, ensuring accurate readings and optimal performance.
- Efficiently communicated any equipment malfunctions or safety concerns to management, contributing to a proactive maintenance culture.
- Handled cash transactions efficiently, balancing register drawers at the end of each shift.
- Collaborated with team members to maintain a high level of cleanliness in the station area.
- Received positive feedback from customers for providing friendly and attentive service during interactions.
- Promoted safety by adhering to strict safety protocols when handling fuel, chemicals, and equipment.
- Demonstrated strong multitasking abilities while managing multiple vehicles'' refueling needs simultaneously without compromising quality of service or safety standards.
Branch Manager
Durrani Frozen SDN BHD
07.2020 - 06.2021
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Consulted customers to boost product sales and services.
- Complied with regulatory guidelines and requirements.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Education
Diploma In Science Computer
Universiti Teknologi MARA Cawangan Segamat
Johor 04.2001 -
Skills
Maintenance and repairs
Timeline
Technician
NT Image Supply & Services SDN BHD
06.2022 - 09.2025
Pump Attendant
Five5 Petrol Station
07.2021 - 12.2021
Branch Manager
Durrani Frozen SDN BHD
07.2020 - 06.2021
Diploma In Science Computer
Universiti Teknologi MARA Cawangan Segamat
04.2001 -
Languages
English
Professional Working
Malay
Native or Bilingual