PLAYING FOOTBALL & FUTSAL
MUHAMMAD FATHI SAFWAN
CONVENIENCE STORE
ALOR GAJAH
Summary
A dynamic Retail Sales Leader with a proven track record at THB GLOBAL VENTURE, adept in sales strategy development and implementation, and excelling in customer engagement. Leveraged in-depth product knowledge and upselling strategies to significantly enhance store revenue, while mentoring teams to deliver exceptional service. Skilled in store operations and team supervision, consistently boosting customer satisfaction and brand awareness.
Overview
10
10
years of professional experience
2
2
Languages
Work History
Retail Sales Leader
THB GLOBAL VENTURE
02.2024 - Current
- Managed inventory levels, preventing stockouts and optimizing merchandise displays for maximum appeal.
- Developed multiple sales strategies to address range of project and customer types.
- Acquired and maintained full knowledge of product technical and functional aspects to better serve customers' needs.
- Enhanced customer satisfaction by promptly addressing concerns and offering tailored solutions.
- Boosted store revenue with effective upselling techniques and in-depth product knowledge.
- Assisted customers with returns and exchanges, resolving issues efficiently while maintaining a courteous demeanor.
- Trained new team members, ensuring they confidently provided exceptional customer service.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Performed cash, card, and check transactions to complete customer purchases.
- Listened to customer needs and desires to identify and recommend optimal products.
Supervisor
YES ECO DT SDN BHD
06.2015 - 01.2024
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
Education
High School Diploma -
MANAGEMENT & SCIENCE UNIVERSITY
Shah Alam, Selangor, Malaysia 04.2001 -
Skills
Store operations
Brand awareness
Social media marketing
Sales strategy development
Budgeting and finance
Sales strategy implementation
Customer engagement
Team supervision
Training and mentoring
Upselling strategies
Interests
Timeline
Retail Sales Leader
THB GLOBAL VENTURE
02.2024 - Current
Supervisor
YES ECO DT SDN BHD
06.2015 - 01.2024
High School Diploma -
MANAGEMENT & SCIENCE UNIVERSITY
04.2001 -
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