MUHAMMAD FARIHIN BIN MOHD FAUZI

• Collaborated with team members to enhance overall performance, sharing best practices and constructive feedback.
• Proactively identified potential system or process inefficiencies; proposed feasible improvements for management consideration.
• Increased customer retention by offering personalized solutions based on individual needs and preferences.
• Utilized effective communication skills to clarify customer concerns, resulting in better issue understanding and faster resolution times.
• Improved customer satisfaction by resolving complex issues and providing thorough solutions.
• Successfully met or exceeded monthly sales targets by upselling and cross-selling relevant products and services to customers.
• Followed up with customers about resolved issues to maintain high standards of customer service.

• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Skilled at working independently and collaboratively in a team environment.
• I’ve position as Admin for 4 months contract. I’ve given responsible for managed personal loan for Armed Force and also managed their insurance policy.

Handling and managed a program for school student at Sekolah Menengah Kebangsaan Gombak Setia.

I’ve given responsible for taking care the customer service, preparing food at the kitchen and also handle the drive thru.

• As general worker, I’ve doing many task jobs, such as taking care the chicken, harvesting egg and maintaining farm equipment.