MUHAMMAD FARID FARIHIN ZUlkiflee
Puncak Alam
Summary
Detail-oriented secretarial science diploma student with over 4 years of experience in high-pressure operational roles at Lotus Malaysia and Kulon’s Western Food. Proficient in professional keyboarding, shorthand, and meeting minutes. Demonstrates strong multitasking abilities in executive support while upholding office ethics and delivering exceptional customer service.
Overview
4
4
years of professional experience
Work History
Customer Services Assistant
Lotus's Malaysia
Bandar Puncak Alam, Malaysia
03.2023 - 01.2024
- Assisted in managing high-volume transactions accurately and efficiently.
- Provided excellent customer service to enhance customer satisfaction.
- Addressed basic customer issues and inquiries in a professional manner.
- Kept checkout area clean and organised at all times.
- Supported team members to facilitate smooth daily operations.
Kitchen Assistant
Kulon's Western Food
Bandar Puncak Alam, Malaysia
01.2020 - 02.2023
- Oversaw preparation of high-quality ingredients and base sauces to uphold standard recipes for consistent culinary output.
- Coordinated food preparation efforts during peak hours to enhance workflow efficiency and ensure timely service delivery.
- Sustained a pristine and organised workstation while enforcing food safety and sanitation protocols consistently.
Education
Diploma of Higher Education - Diploma in SecretarialScience
Politeknik Sultan Idris Shah
Sabak Bernam, Selangor 2024 - Current
GCSEs - Sijil Pelajaran Malaysia
Sekolah Menengah Kebangsaan Puncak Alam
Bandar Puncak Alam, Selangor 2018 - 2022
Skills
Administrative support and secretarial skills
- Professional keyboarding
- Shorthand and note-taking
- Meeting minutes preparation
- Records and filing management
- Microsoft Office Suite proficiency
- Appointment and calendar scheduling
Customer service excellence
- Point of sale systems expertise
- Inventory and stock management
- Kitchen operations and food safety
Adaptability in high-pressure environments
- Professional communication in English and Malay
- Time management and multitasking skills
- Discipline and work ethic
Languages
English
Upper Intermediate
B2
Malay
Proficient
C2
Timeline
Customer Services Assistant
Lotus's Malaysia
03.2023 - 01.2024
Kitchen Assistant
Kulon's Western Food
01.2020 - 02.2023
Diploma of Higher Education - Diploma in SecretarialScience
Politeknik Sultan Idris Shah
2024 - Current
GCSEs - Sijil Pelajaran Malaysia
Sekolah Menengah Kebangsaan Puncak Alam
2018 - 2022