Open To Work
Muhammad Farhan
Cloud & Web Security Engineer
Cyberjaya,Selangor
Summary
Experienced Cloud & Network Security Engineer specialising in enterprise technical support and Secure Web Gateway - Proxy architectures. Resolves complex cloud proxy, SSL/TLS inspection, and authentication issues through detailed packet-level analysis. Bridges technical support and engineering teams to facilitate root-cause resolutions and enhance system stability.
Overview
2
2
Languages
1
1
Certification
6
6
years of professional experience
Work History
Technical Support Engineer
Skyhigh Security (Prev. McAfee)
08.2024 - Current
- Provided tier-2 and tier-3 break-fix support, ensuring reliable operation of enterprise SWG and SCP deployments.
- Troubleshoot proxy, SSL/TLS inspection issues by analysing packet captures and logs.
- Diagnosed authentication failures across Kerberos, NTLM, and SAML integrations for SSO recovery.
- Isolated and debugged complex proxy rule-set behaviours and client-to-cloud traffic routing issues, maintaining compliance with strict enterprise SLAs.
- Performed root-cause analysis for on-premises and cloud POP issues across deployments.
- Delivered customer-facing incident communications and detailed Root Cause Analyses (RCAs) to enterprise security and IT leadership during high-severity incidents, fostering transparency and trust.
- Reproduced software bugs and product edge cases in lab environments, logging and tracking unresolved engineering defects via Jira through final patch release.
- Monitored and recorded unresolved issues in Jira for effective patch release management.
- Collaborated with TAMS, professional services, and CSMS on custom configurations.
Network Security Engineer
Bridgenet Solutions Sdn Bhd
Kuala Lumpur, Wilayah Persekutuan
01.2022 - 07.2024
- Managed end-to-end implementation and installation of multi-vendor firewall solutions (Fortinet, Sangfor, Check Point) passed from field sales teams.
- Provided 24/7 technical support (onsite and remote) to isolate, diagnose, and resolve complex L2/L3 network and security problems.
- Performed preventative maintenance, rule updates, and system upgrades on customer network security infrastructure.
- Collaborated with teams to establish company-wide information assurance and security standards, enhancing overall compliance and risk management.
- Coordinated with project managers, sales teams, and customer engineers to ensure alignment on project status and security standards, driving successful project delivery.
- Authored technical documentation and system handoff guidelines, facilitating knowledge transfer sessions for client IT teams to ensure operational continuity.
Security Engineer
Eternal Net Solutions Sdn Bhd
Kuala Lumpur, Wilayah Persekutuan
12.2020 - 12.2021
- Installed, configured, and maintained Multi brand Firewall alongside Web Application Firewall (WAF) solutions.
- Recommended security system improvements to clients, aligning with information security standards and enhancing overall security posture.
- Delivered onsite and offsite technical support to swiftly resolve security incidents, enhancing system reliability.
- Executed scheduled checks and preventive maintenance on security devices, ensuring operational integrity and minimising downtime.
Education
Bachelor Degree: Bachelor of Networking System - Wilayah Persekutuan Kuala Lumpur
Universiti Kuala Lumpur
Wilayah Persekutuan12-2020
Diploma: Diploma in Network Security - Selangor, Malaysia
German-Malaysian Institute
Selangor, Malaysia07-2017
Skills
- Firewall management: Fortigate, Sangfor, Check Point, Palo Alto
- Web & Cloud Proxy/Security
- Layer 2/3 networking
- Troubleshooting expertise
- Incident response
- Root cause analysis
- Technical documentation
- Network switching
- Remote support
- Technical analysis
- Project coordination
- Time management
- Linux command line
Languages
English
Proficient
C2
Malay
Proficient
C2
Reference
- Amir Farhan bin Ramli
Project Manager
+60165070788
amirramli2020@gmail.com
Certification
- Fortinet: Network Security Expert (NSE1), Fortinet, 2021-03-01
- Fortinet: Network Security Expert (NSE2), Fortinet, 2021-04-01
- Fortinet: Network Security Expert (NSE3), Fortinet, 2022-02-01
- Fortinet: Network Security Expert (NSE4), Fortinet, 2022-11-01
- Cisco: Introduction to Cyber Security, Cisco, 2020-04-01
- Google: Cybersecurity Professional Certificate, Google, 2023-08-01
- Palo Alto Certified Network Security Administration (PCNSA), Palo Alto Networks, 2023-11-01
Work Preference
Job Search Status
Open to workWork Type
Full timeLocation Preference
RemoteTimeline
Technical Support Engineer
Skyhigh Security (Prev. McAfee)
08.2024 - Current
Network Security Engineer
Bridgenet Solutions Sdn Bhd
01.2022 - 07.2024
Security Engineer
Eternal Net Solutions Sdn Bhd
12.2020 - 12.2021
Bachelor Degree: Bachelor of Networking System - Wilayah Persekutuan Kuala Lumpur
Universiti Kuala Lumpur
Diploma: Diploma in Network Security - Selangor, Malaysia
German-Malaysian Institute