Muhammad Faiz Alaludin
Service Manager/High Voltage Expert
Kota Kinabalu, Sabah,12
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing support to customers and developing and implementing technical solutions.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
18
18
years of post-secondary education
1
1
Certification
Work History
Service Manager
Falida Motor Sdn Bhd
05.2024 - Current
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained records of service transactions and customer feedback for future reference.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Collaborated with sales teams to develop comprehensive service packages tailored to individual client needs.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Workshop Manager/High Voltage Expert
Regas Premium Sabah Sdn Bhd
05.2021 - 04.2024
- Conducted regular performance evaluations, providing constructive feedback to enhance employee performance.
- Scheduled maintenance and repair projects to maintain optimal performance of all equipment and systems.
- Purchased and oversaw inventory of supplies, tools and equipment.
- Ensured timely completion of projects with effective resource allocation and scheduling.
- Identified areas in need of improvement and developed plans to correct problems.
- Provided leadership, guidance and support to staff members.
- Streamlined workflow processes by identifying bottlenecks and implementing strategic solutions for faster turnaround times.
- Improved workshop efficiency by streamlining processes and implementing lean manufacturing techniques.
- Mentored junior staff members, fostering professional growth and skill development.
- Handling cases regarding high voltage vehicle and provide solution.
Aftersales Manager
OBM Automobile Sdn Bhd
12.2020 - 04.2021
- Managed senior-level personnel working in marketing and sales capacities.
- Optimized resource allocation by closely monitoring workload distribution among technicians, reducing bottlenecks and wait times for customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Streamlined warranty claims handling for faster resolution and improved customer experience.
- Enhanced customer satisfaction by implementing efficient aftersales processes and timely followups.
- Collaborated with sales teams to ensure seamless handover of customers from pre-sales to aftersales support.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Reduced costs by negotiating better contracts with vendors and optimizing inventory management.
- Maintained high standards of quality control by regularly reviewing repair procedures and technician certifications.
Service Advisor
Regas Premium Sabah Sdn Bhd
07.2018 - 12.2020
- Participated in continuous professional development activities to stay current with industry trends and enhance expertise.
- Sought ways to improve processes and services provided.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Developed and updated databases to handle customer data.
- Promptly responded to inquiries and requests from prospective customers.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Increased efficiency and team productivity by promoting operational best practices.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
Workshop Supervisor/High Voltage Technician
FM Autohaus Sdn Bhd
04.2014 - 06.2018
- Inspected completed work to verify quality standards and compliance with criteria.
- Increased customer satisfaction by effectively addressing concerns, troubleshooting issues, and providing prompt solutions.
- Prepared and submitted reports on job progress and safety conditions to upper management.
- Scheduled job assignments for staff to monitor progress and performance.
- Maintained neat and clean work areas to maximize efficiency and safety.
- Interacted with employees to demonstrate high standards and mitigate issues effectively.
- Checked equipment to determine if maintenance was required.
- Improved workshop efficiency by implementing streamlined processes and optimizing workflow.
- Utilized specialized tools, diagnostic equipment and software to diagnose and troubleshoot complex mechanical issues.
- Verified completed projects met approved time, quality, and cost estimates.
Technician
Angkatan Hebat Sdn Bhd
07.2008 - 03.2014
- Located and removed defective parts for skilled adjustment, repair or replacement.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Streamlined repair processes for increased efficiency and improved turnaround times on vehicle services.
- Explained estimates and determined repair timelines to manage customer expectations.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Read and followed technical documentation to complete accurate repairs.
- Maintained a clean, organized, and safe work environment to promote optimal productivity and adherence to safety standards.
Education
Diploma in Modern Automotive Technology - Automotive
The Otomotif College (TOC)
Petaling Jaya, Selangor, Malaysia 06.2006 - 08.2024
Skills
Problem-solving abilities
Strategic business planning
Multitasking Abilities
Task Delegation
Work Planning and Prioritization
Technical Troubleshooting
Workplace Safety
Problem-solving abilities
Certification
BMW High Voltage Expert
Timeline
Service Manager
Falida Motor Sdn Bhd
05.2024 - Current
BMW High Voltage Expert
04-2022
Workshop Manager/High Voltage Expert
Regas Premium Sabah Sdn Bhd
05.2021 - 04.2024
Aftersales Manager
OBM Automobile Sdn Bhd
12.2020 - 04.2021
Service Advisor
Regas Premium Sabah Sdn Bhd
07.2018 - 12.2020
Workshop Supervisor/High Voltage Technician
FM Autohaus Sdn Bhd
04.2014 - 06.2018
Technician
Angkatan Hebat Sdn Bhd
07.2008 - 03.2014
Diploma in Modern Automotive Technology - Automotive
The Otomotif College (TOC)
06.2006 - 08.2024