MUHAMMAD FAIZ ABDULLAH
KUALA LUMPUR
Summary
Results-oriented Marketing Specialist proficient in developing creative marketing collateral for diverse projects. Establishes clear standards and enforces protocols for consistent, high-quality results.
Overview
6
6
years of professional experience
Work History
Senior Marketing Comunnication
UiTM Private Specialist Centre
01.2024 - Current
- Increased brand awareness by developing and implementing strategic marketing campaigns.
- Presented recommendations backed by data-driven insights during executive-level meetings to influence decision-making processes.
- Leveraged analytics tools to monitor campaign performance, adjusting strategies as needed for maximum impact.
- Analyzed market trends to inform effective product positioning strategies and pricing adjustments.
- Implemented automated workflows using CRM software, improving lead nurturing efforts and increasing conversions.
Marketing Executive
UiTM Private Specialist Centre
05.2022 - 01.2023
- Increased brand awareness by developing and implementing innovative marketing campaigns.
- Expanded digital reach by executing targeted online advertising campaigns across multiple platforms.
- Identified target audiences and devised campaigns to match target demographics and optimize results.
- Traveled to promote current programs and drive marketing through trade shows and industry conferences.
- Analyzed market trends to identify new opportunities for growth, driving the expansion into untapped markets.
- Planned and executed events and marketing programs to increase qualified leads.
- Managed sales promotions and marketing strategies on major social media sites.
Consultant
Informinent Sdn Bhd, KUALA LUMPUR
11.2021 - 04.2022
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Managed client relationships through regular check-ins and updates on project progress.
- Created and developed detailed work plans to meet business priorities and deadlines.
- Onboarded and managed new client accounts to boost retention rates.
Customer Service Executive
CARSOME Sdn Bhd
07.2021 - 10.2021
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Described product and service details to customers to provide information on benefits and advantages.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Informed customers of upcoming promotions and deals to boost sales.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
Coordinator
BERJAYA LANGKAWI RESORT
04.2019 - 04.2021
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Entered data, generated reports, and produced tracking documents.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Streamlined sales processes for improved efficiency and customer satisfaction.
- Reviewed sales performance data regularly to identify areas for improvement and implement corrective actions when needed.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Developed comprehensive understanding of product offerings in order to effectively communicate benefits to prospective customers.
- Implemented updated CRM systems and social media marketing strategies to streamline sales processes and optimize communication.
Sales Executive
UNITAR INTERNATIONAL UNIVERSITY
03.2018 - 05.2019
- Establish, maintain and grow domestic student numbers in UNITAR Main Campus and Regional
- Centre ‑ Works with the Sales Manager and team to develop and execute programs to drive pipeline & close deals
- Identifies prospects and develop sales strategies to secure deals
- This include sales calls, competitive analysis, direct mail campaigns, and follow up activity coordinate within that approach
- Manage direct relationship with school feeder around Klang Valley ‑ Define and implement successful Sales program (UNITAR Open Day, Internal Open Day, School
- Feeder 2018 Form 5 Graduation Day), planning and tactical implementation of such plans (Budget, Filling & Logistic) ‑ Project management and administration capabilities ‑ Managed direct relation with faculty members on collaboration of Open Day, approval of students application (based on none conventional application such as Apel, International Certificate, etc)
- EstablishmentEstablishment ‑ Reached more than 85% of October 2018 target ‑ Reached 100% of January 2019 Intake target ‑ Organized 2 successful Open Day in UNITAR Main Campus ‑ Successfully achieved Sales Force Certification
Education
Bachelor Business Administrations - Majoring Marketing
UNITAR INTERNATIONAL UNIVERSITY
Diploma - Management
UNITAR INTERNATIONAL UNIVERSITY
Skills
- Google Analytics
- Competitive Analysis
- Marketing Analytics
- Product marketing
- Sales Reporting
- Microsoft Office
- Sales Forecasting
- CRM Management
References
SK FOO-Manager- Berjaya Langkawi Resort
0122267998
KOH JIN-Assitant Manger-Berjaya Langkawi Resort
0199009134
MUHAMMAD SAZREEN BIN SAZALI-Razak School Of Goverment
0183895135
Timeline
Senior Marketing Comunnication
UiTM Private Specialist Centre
01.2024 - Current
Marketing Executive
UiTM Private Specialist Centre
05.2022 - 01.2023
Consultant
Informinent Sdn Bhd, KUALA LUMPUR
11.2021 - 04.2022
Customer Service Executive
CARSOME Sdn Bhd
07.2021 - 10.2021
Coordinator
BERJAYA LANGKAWI RESORT
04.2019 - 04.2021
Sales Executive
UNITAR INTERNATIONAL UNIVERSITY
03.2018 - 05.2019
Bachelor Business Administrations - Majoring Marketing
UNITAR INTERNATIONAL UNIVERSITY
Diploma - Management
UNITAR INTERNATIONAL UNIVERSITY
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