MUHAMMAD FAEIZ BIN MUHAMAD ARSHAD
Senior Executive
Kuala Lumpur
Summary
Accomplished Senior Executive with a proven track record at AEON Co. (M) Bhd, enhancing operational efficiency and fostering high-performing teams. Expert in Operations Management and Employee Development, I've successfully implemented strategies that significantly boosted productivity and profitability. Renowned for innovative problem-solving and exceptional leadership and my focus is on delivering sustainable results and continuous improvement.
Overview
12
12
years of professional experience
Work History
Senior Executive - Region Mall Operation
AEON Co. (M) Berhad
Cheras , 14
2024.07 - Current
- Developed and implemented new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership.
- Cultivated culture of continuous improvement by promoting open communication channels for feedback from all levels within organization.
- Boosted operational efficiency through implementation of lean principles, resulting in reduced waste and improved production timelines.
- Developed effective business strategies to capitalize on emerging market trends.
- Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
- Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
- Optimized resource allocation by conducting thorough budget analyses and reallocating funds as needed to ensure maximum ROI on investments.
- Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
- Developed high-performing teams by recruiting top talent and fostering environment conducive to professional development and personal growth.
- Streamlined operations for increased efficiency by identifying bottlenecks in sales processes and implementing targeted solutions.
Admin Senior Executive
AEON Mall Kinta City
2015.09 - 2024.06
- Streamlined operations to maximize business efficiency and profits.
- Enhanced customer satisfaction ratings through implementation of targeted programs aimed at addressing specific areas of concern identified via research and surveys.
- Implemented comprehensive risk management strategies to protect organization from unforeseen financial pitfalls.
- Negotiated favorable contract terms with vendors, leading to significant cost savings while maintaining product quality and timely delivery.
- Increased employee retention rates through development and implementation of effective career progression paths for staff members.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Executive
AEON Mall Ipoh Station 18
2012.07 - 2015.08
- Conducted regular meetings with team to discuss issues, concerns and updates.
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Implemented company policies, technical procedures and standards for preserving integrity and security of data, reports, and access.
- Prepared annual data to determine metrics for operational performance.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Education
Bachelor's of International Affairs Management - International Relations And Affairs
Universiti Utara Malaysia
Sintok, Kedah, Malaysia 2001.04 -
Skills
Performance Improvement
Mail handling
Procedure Implementation
Operations Management
Staff Management
Office Administration
Administrative Support
Human Resources Management
MS Office
Documentation And Reporting
Problem-Solving
Time Management
Customer Relationship Management
Hiring and Training
Performance Evaluation
Employee Development
Timeline
Senior Executive - Region Mall Operation
AEON Co. (M) Berhad
2024.07 - Current
Admin Senior Executive
AEON Mall Kinta City
2015.09 - 2024.06
Executive
AEON Mall Ipoh Station 18
2012.07 - 2015.08
Bachelor's of International Affairs Management - International Relations And Affairs
Universiti Utara Malaysia
2001.04 -
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