MUHAMMAD FADHLI BIN MOHAMED ISMAIL FADHLI
SELANGOR
Summary
Detail-oriented Operation Clerk with strengths in document management and shipping logistics. Prepares and validates shipping documentation, ensuring compliance and accuracy. Responds to customer inquiries, providing timely updates and maintaining strong communication with internal and external parties.
Overview
10
10
years of professional experience
Work History
OPERATION CLERK
MULTIMODAL FREIGHT SDN BHD
PORT KLANG,SELANGOR, MALAYSIA
10.2021 - Current
- Collected and organised necessary documentation for shipping compliance
- Loading and Unloading
- Pass custom paper K1,K2,K3,K8,
- Drafted and submitted declaration documents necessary for compliance with K series shipments.
- Prepare and validate shipping documentation tied to specific bookings and details.
- Respond to customer inquiries, delivering timely, accurate, actionable information.
- Escalated operational issues and delays to ensure timely resolution
- Answered telephone calls to offer information, direct callers and take messages.
- Managed customer queries and complaints, delivering exceptional service and fostering customer loyalty.
- Maintained effective communication and collaboration with internal and external parties
Mechanic
PROTON SAG WIRA
KLANG,SELANGOR, MALAYSIA
01.2021 - 06.2021
- Repaired damaged cars to restore functionality and ensure customer satisfaction.
- Troubleshot car electronic sensors to diagnose issues and implement effective solutions.
- Replaced car suspension systems by removing old parts and installing new components.
- Change engine oil and oil filter during routine vehicle maintenance.
- Changed timing belt to prevent engine damage and maintain vehicle performance.
Technician
PROTON SAG WIRA
KLANG,SELANGOR, MALAYSIA
02.2017 - 11.2017
- Repaired damaged car to restore functionality and safety
- Troubleshot car electronic sensor issues to ensure proper operation
- Replaced car suspension system to enhance ride quality and handling
- Changed engine oil and oil filter to ensure optimal engine performance.
COMMUNITY COLLEGE INDUSTRY
PROTON SAG WIRA SDN BHD
KLANG,SELANGOR, MALAYSIA
10.2016 - 01.2017
- Diagnosed and repaired car electronic sensors to ensure optimal vehicle functionality
- Changed engine oil and oil filter to sustain vehicle performance and reliability
- Replaced car tyres to enhance safety and performance
Education
Diploma of Higher Education - ENGINEERING MECHANICAL AUTOMOTIVE
PO;ITEKNIK SULTAN AZLAN SHAH
BEHRANG PERAK01-2020
SVQ Level 3 - KOLEJ KOMUNITI
KOLEJ KOMUNITI KLUANG
Kluang, 0101-2018
Skills
- Document management
- Shipping logistics
- Operational compliance
- Data entry
- Customer service
- Team collaboration
- Creative thinking
- Positive mindset
Languages
English
Elementary
A2
Malay
Proficient
C2
Timeline
OPERATION CLERK
MULTIMODAL FREIGHT SDN BHD
10.2021 - Current
Mechanic
PROTON SAG WIRA
01.2021 - 06.2021
Technician
PROTON SAG WIRA
02.2017 - 11.2017
COMMUNITY COLLEGE INDUSTRY
PROTON SAG WIRA SDN BHD
10.2016 - 01.2017
Diploma of Higher Education - ENGINEERING MECHANICAL AUTOMOTIVE
PO;ITEKNIK SULTAN AZLAN SHAH
SVQ Level 3 - KOLEJ KOMUNITI
KOLEJ KOMUNITI KLUANG