Muhammad Erwin Dulait
Officer
M41, Jalan Sabah, TUDM Subang, 40000 Shah Alam, Selangor
Summary
Hardworking and passionate job seeker with exceptional teamwork, leadership and communication skills. Experienced working on large-scale projects as well as handling daily operational requests. Exceptional technical understanding to meet project deadlines. Currently mastering the rules and regulations under the RMCD.
Overview
9
9
years of professional experience
3
3
Languages
Work History
Pegawai Kontrak Setara 41 (CFS)
Jabatan Kastam Diraja Malaysia
10.2023 - Current
- Demonstrated strong problem-solving skills by quickly identifying root causes of technical issues and implementing effective solutions.
- Managed multiple projects simultaneously, prioritizing tasks based on needs and project timelines.
- Assisted in the development of comprehensive training programs for existing customs officers, improving overall team performance and expertise.
- Supported national security objectives by enforcing import/export regulations and ensuring compliance with trade agreements.
- Mentored junior officers, sharing expertise in inspection techniques, document verification, and risk assessment methodologies to enhance team performance.
- Interacted with carriers, agencies and foreign entities to provide guidance on admissibility and compliance.
- Completed investigations of applications for refunds of duties or mitigation of assessed penalties.
- Documented activities in reports and testified in court proceedings to actions.
English Teacher
SK Seksyen 13
5 2023 - 7 2023
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Increased student motivation by providing timely feedback and recognizing individual achievements.
- Coordinated activities to encourage interest in reading and writing.
Life Planner
AIA Public Takaful Bhd
02.2021 - 08.2023
- Developed strong referral networks, expanding the customer base and increasing revenue potential.
- Established long-lasting relationships with clients through trust, empathy, and professionalism during the life planning process.
- Built a reputation for excellence within the industry by adhering to ethical standards, consistently delivering quality service, and maintaining a high level of professionalism.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
Assistant Manager Operations
HSBC Electronics Data Processing Malaysia
03.2017 - 03.2020
- Stock Borrowing and Lending Ops, Prime Finance Equities Department, Global Banking and Markets
- Evaluated operational metrics regularly to identify areas for improvement and implement corrective actions accordingly.
- Improved customer satisfaction rates by closely monitoring service quality and addressing issues promptly.
- Developed and maintained a high-performing team with ongoing training, coaching, and performance evaluations.
- Collaborated with cross-functional teams to achieve overall business objectives and improve operational performance.
- Enhanced operational efficiency by streamlining processes and implementing new systems.
- Reduced employee turnover rates by fostering a positive work environment and providing clear growth opportunities.
- Handled escalated customer complaints effectively by resolving issues while maintaining strong client relationships throughout the process.
- Conducted regular audits of departmental procedures to ensure adherence to established guidelines, reducing instances of noncompliance.
- Demonstrated a high level of accuracy and attention to detail when placing orders, minimizing trade errors and potential losses.
- Maintained detailed records of all transactions, ensuring full compliance with regulatory requirements and company policies.
Special Officer to CEO
SHAPERS Malaysia Sdn Bhd
02.2016 - 06.2016
- Improved communication between team members with comprehensive reports and daily briefings.
- Contributed significantly towards achieving departmental goals by consistently meeting and exceeding performance expectations.
- Trained new officers on protocols, policies, and procedures, promoting professionalism within the team.
- Participated in organizational events as needed, showcasing professionalism while promoting company values.
- Served as a primary point of contact for the CEO''s direct reports, assisting them with their requests or directing them to appropriate resources.
- Prepared executive presentations, reports, and meeting agendas to support decision-making processes.
- Handled sensitive information discreetly while maintaining strict confidentiality protocols.
- Promoted a positive company image by representing the CEO at events, meetings, and conferences.
Intern
Malaysia External Trade Development Corporation (MATRADE)
08.2015 - 12.2015
- National Export Council, Strategic Planning Department.
Education
Bachelor of Business Administration (Hons.) International Business -
Universiti Teknologi MARA (UiTM)
Puncak Alam, Selangor2015
Skills
- Customs regulations knowledge
- Customs documentation
- Government policy regulations
- Problem-Solving Skills
- Time Management
- Multitasking Abilities
- Decision-Making
- Team Collaboration
- Analytical Skills
- Client Relations
Personal Information
- Date of Birth: 03/08/1992
- Gender: Male
- Marital Status: Single
Availability
Immediate Basis
Timeline
Pegawai Kontrak Setara 41 (CFS)
Jabatan Kastam Diraja Malaysia
10.2023 - Current
Life Planner
AIA Public Takaful Bhd
02.2021 - 08.2023
Assistant Manager Operations
HSBC Electronics Data Processing Malaysia
03.2017 - 03.2020
Special Officer to CEO
SHAPERS Malaysia Sdn Bhd
02.2016 - 06.2016
Intern
Malaysia External Trade Development Corporation (MATRADE)
08.2015 - 12.2015
English Teacher
SK Seksyen 13
5 2023 - 7 2023
Bachelor of Business Administration (Hons.) International Business -
Universiti Teknologi MARA (UiTM)
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