MUHAMMAD DINIE NAZMI BIN DANURI
Shah Alam
Summary
I am seeking for company where my experience can not only improve the status of the company but also automate the working process to the best possible one Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work History
Service Technician
EITA ELEVATOR (M) SDN. BHD.
4 2022 - Current
- Performed routine maintenance and repairs on lifts and escalators, ensuring smooth and safe operation.
- Accurately completed and submitted service sheets, attendance records, and reports on time.
- Identified mechanical issues and suggested effective solutions for improving performance and efficiency.
- Consistently adhered to safety protocols and maintained a safe working environment.
- Worked closely with supervisors and team members to ensure all tasks were executed efficiently.
- Actively contributed to process improvements and provided feedback on equipment performance.
Customer Service Executive
PRINT EXPERT SDN BHD
12.2018 - 04.2022
- Resolve customer complaints, guide them, and provide relevant information.
- Described product and service details to customers to provide information on benefits and advantages.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by providing timely and accurate information on products and services.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
Diploma In Electric & Electronic Engineering - Electric & Electronic Engineering
POLITEKNIK UNGKU OMAR
Ipoh, Perak, Malaysia 01.2016 - 01.2019
SPM & PMR - undefined
SEKOLAH MENENGAH KEBANGSAAN SEKSYEN 19
01.2011 - 01.2015
Skills
Basic electrical wiring
Visual Studio C
Arduino
Word, Excel and PowerPoint
Adobe Photoshop
Adobe Illustrator
Problem and Issue Resolution
Installation and Repair
Equipment Troubleshooting
Troubleshooting ability
Technical Support
Additionalinformation
True, True, True, True
Personal Information
- Age: 26
- Citizenship: Malaysia
- Gender: Male
- Nationality: Melayu
- Marital Status: Single
- Religion: Islam
Tel
010-3642098
Languages
Malay
Native language
English
Elementary
A2
Timeline
Customer Service Executive
PRINT EXPERT SDN BHD
12.2018 - 04.2022
Diploma In Electric & Electronic Engineering - Electric & Electronic Engineering
POLITEKNIK UNGKU OMAR
01.2016 - 01.2019
SPM & PMR - undefined
SEKOLAH MENENGAH KEBANGSAAN SEKSYEN 19
01.2011 - 01.2015
Service Technician
EITA ELEVATOR (M) SDN. BHD.
4 2022 - Current