Music Production
Muhammad Dani Irfan Bin Rosman Shahir
Senior Retail Assistant
Subang Jaya, Selangor
Summary
Dynamic professional with a proven track record in retail and freelance environments, enhancing client satisfaction through tailored solutions and effective project management. At UNIQLO, I boosted sales and employee morale while leveraging strong customer support skills. Adept at adapting to challenges, I consistently deliver high-quality results that foster loyalty and drive repeat business.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Freelancer
Self-employed
01.2025 - Current
- Enhanced client satisfaction by delivering high-quality work within deadlines.
- Adapted quickly to changing project requirements, demonstrating flexibility and adaptability under pressure.
- Developed customized solutions to address unique client needs, resulting in repeat business and referrals.
- Strengthened client relationships with consistent communication and timely project updates.
Retail Assistant Manager
Self-employed
01.2024 - 12.2024
- Controlled operational compliance, safety and business standards to maximize efficiency and comply with corporate policy.
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Contributed to successful store audits by consistently adhering to company policies and procedures regarding cash handling, inventory control, and other operational processes.
Senior Retail Assistant
UNIQLO
12.2021 - 11.2023
- Increased sales by effectively promoting products and helping customers make informed decisions.
- Continually updated knowledge on industry trends and competitor activities to stay ahead in the market.
- Conducted regular audits of store operations, identifying areas for improvement and implementing corrective actions.
- Boosted employee morale through regular recognition of achievements, fostering a motivated workforce.
Retail Sales Associate
TANGS Department Store
11.2017 - 01.2018
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Education
Associate of Science -
Unifield International College
Selangor, Malaysia 04.2001 -
Skills
Project management
Content writing
Video editing
Composing/Producing
Customer support
Software
Video Editing
Timeline
Freelancer
Self-employed
01.2025 - Current
Retail Assistant Manager
Self-employed
01.2024 - 12.2024
Senior Retail Assistant
UNIQLO
12.2021 - 11.2023
Retail Sales Associate
TANGS Department Store
11.2017 - 01.2018
Associate of Science -
Unifield International College
04.2001 -
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