Muhammad Daniel Amani Bin Razali
Customer Service Executive
Rawang
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Successful Customer Service with 2 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work History
Customer Service Executive
Transcosmos
09.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound chat while maintaining a professional demeanor and ensuring timely resolution of issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Described product and service details to customers to provide information on benefits and advantages.
- Reduced average Chat time through efficient problem-solving skills without sacrificing quality of service provided.
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Exhibited high energy and professionalism when dealing with clients and staff.
Customer Service Executive
Tnb Careline (Daythree)
08.2022 - Current
Internship at Pancaran Matahari Sdn Bhd
Pancaran Matahari Sdn Bhd
4 2021 - 7 2021
Education
Bachelor of Entrepreneurship in Logistics and Distributive Trade -
University Malaysia Kelantan
02.2017 - Current
Diploma - Business Management
University Malaya
07.2015 - 05.2017
Skills
Communication
Time Management
Flexible
Critical Thinking
Management
Cooperation
Adaptability
Work Ethic
Teamwork
Decision Making
Creativity
Business Knowledge
Customer Relationship Management
Customer Needs Assessment
Issue Escalation
Payment management
Complaint Handling
Online chat and email
Customer Engagement
Call center experience
Live chat support
Team training and development
Problem-solving abilities
Customer Service
Problem-Solving
Teamwork and Collaboration
Computer Skills
Multitasking Abilities
Self Motivation
Inbound Call Management
Certification
Business Management Diploma Certificates, 07/2015, 04/2017
Accomplishments
- Diploma in Business Management, 07/2021, 05/2021
- Futsal Champions, 10/2016, 11/2017
- Number 1 Top Sales At University Malaysia Kelantan in Entrepreneurship Month, 05/2017, 06/2016
- Lead a rugby team to semi-final at Penang Opens, 03/2015, 04/2015
Socialmedia
S Danielamanie_, facebook.com/Daniel Amani
Languages
Malay
English
Projects
Lava chizz, 01/2021, 06/2021, Petaling Jaya, Manage to build my own business, Business Management
Interests
G
Timeline
Customer Service Executive
Transcosmos
09.2023 - Current
Customer Service Executive
Tnb Careline (Daythree)
08.2022 - Current
Bachelor of Entrepreneurship in Logistics and Distributive Trade -
University Malaysia Kelantan
02.2017 - Current
Diploma - Business Management
University Malaya
07.2015 - 05.2017
Internship at Pancaran Matahari Sdn Bhd
Pancaran Matahari Sdn Bhd
4 2021 - 7 2021