Muhammad Daniel Haqimie BIn Azmi
Freelancer
AU3 Setiawangsa,14
Summary
Dynamic professional with a proven track record in any work environment, excelling in situational awareness and customer service. Leveraged teamwork and problem-solving skills to enhance safety and client satisfaction. Achieved notable increases in efficiency and positive customer feedback, demonstrating a commitment to excellence and collaborative success.
Overview
8
8
years of professional experience
Work History
Unarmed Security Guard
RELA
02.2023 - 09.2024
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Implemented access control procedures to prevent unauthorized entry into restricted areas of facility.
- Monitored surveillance cameras to identify suspicious activity and prevent possible crime.
- Responded to emergency situations with timely decision-making and efficient action, ensuring safety of all involved.
Direct Sales Supervisor
OPTIMO
06.2022 - 11.2022
- Developed and implemented sales strategies to increase revenue.
- Developed strong relationships with customers, resulting in high levels of satisfaction and repeat business.
- Assisted in the recruitment and onboarding process for new hires, ensuring they received comprehensive training and guidance upon entering the organization.
- Streamlined internal communication processes by implementing a centralized information-sharing system, improving collaboration and reducing response times for customer inquiries.
- Developed incentive programs to motivate sales team members, resulting in increased productivity and revenue generation.
Receptionist
Hotel Regalia
10.2021 - 01.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
Retail Cashier
Ola Mart
11.2020 - 01.2021
- Managed returns and exchanges efficiently, minimizing negative impacts on overall sales totals.
- Provided excellent service through active listening skills, addressing customers'' needs effectively .
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Resolved customer complaints promptly and professionally, fostering a positive reputation for the store.
- Balanced cash drawer at the end of each shift, ensuring accuracy and accountability.
Food Waiter
Kenny Rogers Roasters
12.2016 - 09.2017
- Increased table turnover rate by promptly taking orders, serving food, and addressing any customer concerns.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes.
- Improved overall efficiency by assisting coworkers during peak hours or as needed to maintain smooth operations.
- Consistently received positive feedback from customers regarding both food quality and level of service provided.
- Handled customer complaints diplomatically by listening attentively to concerns and working towards a satisfactory resolution.
Education
Diploma - Diploma Kaunseling
Universiti Melaka ( UNIMEL )
Sungai Udang, Melaka, Malaysia 04.2001 -
High School Diploma -
SMK Seksyen 5 Wangsa Maju
Wangsa Maju, Kuala Lumpur 04.2001 -
Skills
Situational Awareness
Maintaining confidentiality
Customer Assistance
Customer Service
Teamwork and Collaboration
Territory Management
Problem-Solving
Languages
Malay
Native language
English
Upper intermediate
B2
Timeline
Unarmed Security Guard
RELA
02.2023 - 09.2024
Direct Sales Supervisor
OPTIMO
06.2022 - 11.2022
Receptionist
Hotel Regalia
10.2021 - 01.2022
Retail Cashier
Ola Mart
11.2020 - 01.2021
Food Waiter
Kenny Rogers Roasters
12.2016 - 09.2017
Diploma - Diploma Kaunseling
Universiti Melaka ( UNIMEL )
04.2001 -
High School Diploma -
SMK Seksyen 5 Wangsa Maju
04.2001 -
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