Summary
Overview
Work History
Education
Skills
Timeline
Generic

Muhammad Badru Hisham Shahrin

Customer Service
Shah Alam

Summary

  • Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
  • Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
  • To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

13
13
years of professional experience
2
2
Languages

Work History

Customer Service Representative

Digi Telecommunications
12.2015 - Current
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Crew Leader

Nandos Peri Peri
01.2012 - 12.2015
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Trained newly hired employees on routine tasks and customer service.
  • Strengthened employee retention rates by providing support, guidance, mentoring opportunities for development within fast-paced environments.
  • Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
  • Coordinated kitchen activities with front-of-house staff for seamless and service.
  • Developed and coached employees to elevate skills and expertise.
  • Ensured compliance with health and safety regulations through regular inspections and staff training sessions on proper food handling procedures.
  • Controlled food costs and managed inventory.
  • Served consistent portions following recipes and control standards.

Front of House Server

Pizza Hut
01.2011 - 10.2011
  • Persevered during peak hours while remaining courteous towards customers despite time constraints and high-pressure situations.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained a clean and inviting dining area, contributing to a pleasant atmosphere for guests.
  • Assisted in training new Front of House Servers, fostering teamwork and improving overall service quality.

Education

No Degree - Science Education

Sekolah Menengah Kebangsaan Seksyen 16
Shah Alam, Selangor, Malaysia
04.2001 -

Skills

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Timeline

Customer Service Representative

Digi Telecommunications
12.2015 - Current

Crew Leader

Nandos Peri Peri
01.2012 - 12.2015

Front of House Server

Pizza Hut
01.2011 - 10.2011

No Degree - Science Education

Sekolah Menengah Kebangsaan Seksyen 16
04.2001 -

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Muhammad Badru Hisham ShahrinCustomer Service