MUHAMMAD AZROLNIZAM BIN AMRAN
SR TELLER
Kuala Lumpur
Summary
Enthusiastic candidate with extensive experience in customer service and cash handling money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions.
Overview
5
5
years of professional experience
Work History
Teller Remittance
Maxmoney Sdn Bhd
2022.08 - Current
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Referred customers to other banking departments for specialized services.
- Processed customer transactions promptly, minimizing wait times.
- Provided training to new tellers on work procedures, systems, and customer service best practices.
Telemarketing Executive
UTS SOLUTIONS SDN BHD
2021.08 - 2022.08
- Negotiated pricing and payment terms with customers when possible to close deals.
- Developed extensive knowledge of products and services to better assist customers.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Educated customers on product and service benefits, explaining features and answering questions.
- Recorded contact information of customers and potential customers in internal database.
- Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
- Utilized sales techniques to build customer interest and close sales.
Teller Money Exchange & Remittance
Maxmoney Sdn Bhd
2019.08 - 2021.08
- Processed customer transactions promptly, minimizing wait times.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Serve customer that comes branch for do exchange transaction or Remittance transaction.
- Help customer for registation if that customer are new and ask detail for transfer their transaction.
Education
SPM -
SMK TUNKU MAHMOOD ISKANDAR
Batu Pahat, Johor, Malaysia 2001.04 -
Skills
Account Security
Timeline
Teller Remittance
Maxmoney Sdn Bhd
2022.08 - Current
Telemarketing Executive
UTS SOLUTIONS SDN BHD
2021.08 - 2022.08
Teller Money Exchange & Remittance
Maxmoney Sdn Bhd
2019.08 - 2021.08
SPM -
SMK TUNKU MAHMOOD ISKANDAR
2001.04 -
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