MUHAMMAD AZMIL IZWAN B SHAFRI ZAIRE

• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
• Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
• Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.

• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
• Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
• Mentored junior staff members, helping them develop their leadership potential and advance in their careers.

1)Oversee the maintenance and management of office facilities, ensuring a safe and functional work environment. -Manage office tenancy agreements, including renewal, termination, and coordination with landlords, ensuring compliance and resolving any issues. -Coordinate with external utility & facility vendors (internet, teletouch, hardcopy storage, courier service, electricity, water, and sewerage) to ensuring timely and efficient service delivery.

2)Process and verify invoices, ensuring accurate billing and timely payment to vendors and service providers.

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.