Summary

Overview

Work History

Education

Skills

Software

Timeline

Hi, I’m

Muhammad Azly Bin Azizan

Store Manager

Selayang, Kuala Lumpur

Summary

Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

21

years of professional experience

5

years of post-secondary education

2

Languages

Work History

Aeon Co. (M) Bhd
Segambut, Kuala Lumpur

Store Manager

04.2019 - Current

Job overview

Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Completed point of sale opening and closing procedures.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Managed inventory control, cash control, and store opening and closing procedures.
Managed purchasing, sales, marketing and customer account operations efficiently.
Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Implemented business strategies, increasing revenue and effectively targeting new markets.
Supervised creation of exciting merchandise displays to catch attention of store customers.

BIG Group Sdn Bhd
Jalan Duta, Kuala Lumpur

Deputy Store Manager

04.2015 - 03.2019

Job overview

Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
Monitored and maintained proper humidity and temperature in climate-controlled stockrooms.
Managed, hired and developed top talent to strengthen workflow and productivity.
Trained new hires for diverse jobs and kept employees up-to-date through frequent meetings.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Rotated merchandise and displays to feature new products and promotions.
Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Managed purchasing, sales, marketing and customer account operations efficiently.
Assisted in recruiting, hiring and training of team members.
Implemented business strategies, increasing revenue and effectively targeting new markets.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Supervised creation of exciting merchandise displays to catch attention of store customers.
Trained and guided team members to maintain high productivity and performance metrics.

Mydin Mohamed H Sdn Bhd
Putrajaya

Branch Manager

01.2012 - 07.2014

Job overview

Engaged employees in business processes with positive motivational techniques.
Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Assessed employee performance and developed improvement plans.
Met deadlines by proactively managing individual and team tasks and streamlining processes.
Maintained friendly and professional customer interactions.
Complied with regulatory guidelines and requirements.
Monitor day to day basis of retail store operation
Managing employee work schedules and rotation
Ensuring healthy inventory levels with forecasting accurate order to minimise shrinkage

TLC Hypermarket Sdn Bhd
Cheras, Kuala Lumpur

Retail Operations Manager

08.2013 - 02.2014

Job overview

Controlled shipments, inventory, purchasing and inspection to reduce workflow gaps.
Exceeded revenue goals on consistent basis, resulting in commendation from management.
Saved costs by efficiently procuring warehouse inventory utilizing Oracle.
Scheduled employee tasks, conducted performance reviews and executed daily branch operational goals to maximize team productivity.
Reviewed store sale numbers, cost of inventory, operational expenses and inventory losses.
Assisted with stock accuracy and loss prevention by managing daily, monthly, quarterly and yearly reports through Oracle.
Streamlined operational efficiencies by preparing warehouse merchandise for monthly inventory control counts.
Reduced workflow downtime by ordering supplies and organizing stock to meet demand.
Monitored day-to-day production to verify packaging and efficient delivery of purchased merchandise to respective facilities within expected timeframes.
Determined layout of store merchandise for visual appeal to consumers.
Liaised with senior leadership to report damaged inventory control tracking and reporting.

CGH Retail Sdn Bhd (GIANT)
Puchong, Selangor

Division Manager

01.2011 - 01.2012

Job overview

Met divisional objectives by recruiting and qualifying vendor and trade bases.
Controlled costs by streamlining operations and reducing waste.
Supervised daily planning, coordination and administration for division operations.
Handled escalated complaints involving division operations and work of personnel under supervision.
Monitor day to day basis of department operational needs
Control and maintain stock level
Monitor daily ordering of a department to meet customer demands
Managing employee work schedules and rotation

Tesco Stores M Sdn Bhd
Kajang, Selangor

Trading Manager

05.2002 - 12.2010

Job overview

Drove volume growth within groceries segment and maintained trade profitability.
Monitor daily operational of a department to meet company standards and customer demands
Ensuring departments runs smoothly with minimal issues and meet local government agencies requirements.
Maintain healthy stock levels and avoid overstock
Monitor daily ordering from employee and ensure stocks ordered is according to data available which is weekly sales etc
Manages stock loss and conduct inventory counts to avoid losses and minimize losses
Monitor and organize back of office operations especially in stock keeping in warehouse

Education

Universiti Teknologi Mara
Shah Alam, Selangor, Malaysia

Diploma from Electrical Engineering

01.1999 - 01.2002

University Overview

Sekolah Menengah Teknik Melaka
Melaka, Malaysia

Sijil Pelajaran Malaysia from Electrical Engineering

01.1996 - 12.1997

University Overview

Skills

Relationship building and management

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Software

Microsoft Office

Profit

Timeline

Store Manager

Aeon Co. (M) Bhd

04.2019 - Current

Deputy Store Manager

BIG Group Sdn Bhd

04.2015 - 03.2019

Retail Operations Manager

TLC Hypermarket Sdn Bhd

08.2013 - 02.2014

Branch Manager

Mydin Mohamed H Sdn Bhd

01.2012 - 07.2014

Division Manager

CGH Retail Sdn Bhd (GIANT)

01.2011 - 01.2012

Trading Manager

Tesco Stores M Sdn Bhd

05.2002 - 12.2010

Universiti Teknologi Mara

Diploma from Electrical Engineering

01.1999 - 01.2002

Sekolah Menengah Teknik Melaka

Sijil Pelajaran Malaysia from Electrical Engineering

01.1996 - 12.1997