Muhammad Asyraf Noor Azman
MANAGER, MOTOR OWN DAMAGE CLAIMS
Kajang
Summary
Detail-oriented Motor Claims Executive with over 7 years of experience in handling motor insurance claims. Skilled in assessing claims, conducting investigations, and negotiating settlements in compliance with industry regulations. Proven track record of delivering efficient, customer-focused solutions while minimizing claim costs and maintaining strong relationships with clients, repair shops, and insurance providers. Strong analytical skills and attention to detail, with expertise in claim evaluation, fraud detection, and legal compliance. Involved in UAT testing, new project implementation, fast track claim processing, and providing training to Agents.
Overview
11
11
years of professional experience
9
9
years of post-secondary education
2
2
Languages
Work History
Executive 3 Claim Examiner
Allianz Malaysia Berhad
12.2023 - Current
- Reviewing, process, assess claim
- Analyze insurance policies to determine coverage and applicable limits.
- Detect fraud and compliance to policy terms and conditions
- Provide best solution and settlement with the insured and repairer
- Ensure all claims handling complies with industry standard
Senior Executive Loss Assessor
Amgeneral Insurance Berhad
09.2020 - 12.2023
- Assess all OD claim submitted by repairer nationwide and comment on the circumstance and the consistency of the accident
- Detect any kind of fraud
- Dealing with repairer to negotiate on the cost of repair and repair vs. change
- Do a market search to get to know all the part pricing
Vehicle Assessor (Customer Service Officer)
Komoco Motors Pte. Ltd. (HYUNDAI)
05.2018 - 09.2020
- Attending accident customers to file a claim
- Access the damages and come out with an estimate
- Explaining the claim process, attending the loss adjuster, dismantle and install parts and dealing with insurance company
- Liaise with spare parts department for ordering purposes and car rental department to give customers a replacement car
Service Advisor
Tan Chong Motor Holdings Berhad (NISSAN)
05.2016 - 04.2018
- Attending accident customers to file a claim
- Access the damages and come out with the estimate
- Explaining the claim process, attending the loss adjuster, dismantle and install parts and dealing with insurance company
Banquet Waiter
Traders Hotel
04.2014 - 05.2014
- Prepare the hotel ballroom for wedding
- Serves food and drinks to wedding guest
- Clean and clear the ballroom after the wedding ceremony finishes
Ticket Attendance
Lotus Five Star (LFS) Cinema
01.2014 - 03.2014
- Sell movie tickets
- Monitor the timing for each movies
- Check customers ticket before they enter the hall
Education
SPM -
Sekolah Menengah Teknik Tunku Abdul Rahman Putra
Georgetown, Penang 01.2012 - 12.2013
Diploma in Service Technology - undefined
DRB-HICOM University of Automotive Malaysia
Pekan, Pahang 05.2014 - 04.2016
Degree in Manufacturing Management - undefined
Open University Malaysia
09.2017 - 01.2023
Skills
Ability to Work Under Pressure
Extra-Curricular Activities
International Engineering Invention & Innovation Exhibition (I-ENVEX), Perlis, Malaysia, 04/01/16, Gold prize & Special Award honor of invention International Invention, Innovation & Technology Exhibition (ITEX), Kuala Lumpur, Malaysia, 05/01/16, ITEX Gold Medal Youth Living Skills Program at Malaysian Institute Management (MIM), Port Dickson, Negeri Sembilan, Malaysia, 01/01/16, Learn the way of life and how to face real world
Personal Information
- Date of Birth: 04/18/96
- Nationality: Malaysian
Awards
- Pearson LCCI Certificate
- Gold Prize & Special Award Honor of Invention (i-ENVEX)
- Gold Prize for Adjustable Socket (ITEX)
- Bronze Prize for Final Year Project
- Certified Service Advisor under Hyundai Training Academy (HTA) Singapore
- IMI International Level 1 & 2 Award In Electric/Hybrid Vehicle Awareness
Timeline
Executive 3 Claim Examiner
Allianz Malaysia Berhad
12.2023 - Current
Senior Executive Loss Assessor
Amgeneral Insurance Berhad
09.2020 - 12.2023
Vehicle Assessor (Customer Service Officer)
Komoco Motors Pte. Ltd. (HYUNDAI)
05.2018 - 09.2020
Degree in Manufacturing Management - undefined
Open University Malaysia
09.2017 - 01.2023
Service Advisor
Tan Chong Motor Holdings Berhad (NISSAN)
05.2016 - 04.2018
Diploma in Service Technology - undefined
DRB-HICOM University of Automotive Malaysia
05.2014 - 04.2016
Banquet Waiter
Traders Hotel
04.2014 - 05.2014
Ticket Attendance
Lotus Five Star (LFS) Cinema
01.2014 - 03.2014
SPM -
Sekolah Menengah Teknik Tunku Abdul Rahman Putra
01.2012 - 12.2013
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