Muhammad Asyraf Bin Addanan
Small Business Owner/Entreprenure
Kuala Lumpur
Summary
Dynamic small business owner with a proven track record at Mr Churros, excelling in business operations and customer engagement. Successfully increased revenue through innovative marketing strategies and exceptional service. Skilled in team leadership and problem-solving, fostering a motivated workforce while ensuring high-quality standards across multiple food outlets.
Experienced with small business management, focusing on operational efficiency, customer satisfaction, and team leadership. Utilizes strategic planning and resource management to ensure business growth and sustainability. Track record of fostering collaborative environments and delivering consistent results.
Overview
1
1
year of professional experience
Work History
Small Business Owner
Mr Churros
11.2024 - 06.2025
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Promoted business via social media to generate leads and maximize brand identity.
- Increased revenue by implementing effective marketing strategies and establishing strong customer relationships.
- Developed self-discipline, tech adaptability, and creative problem-solving as a solo entrepreneur.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
Education
Associate of Arts - Culinary Art
Unifield International College
Negeri Sembilan 04.2001 -
Skills
1 Business Operations & Management
Managed daily operations of 4 food outlets, ensuring smooth workflow and customer satisfaction
Oversaw inventory management, supplier relations, and cost control to maximize profitability
Implemented standard operating procedures across multiple outlets to maintain product and service quality
2 Multi-Unit Franchise Coordination
Coordinated and managed multiple food stalls (Churros, Coffee, Fried Chicken, Takoyaki) ensuring consistency in product quality and branding
Scheduled staff shifts and managed a diverse team across outlets to optimize labor efficiency
3 Customer Service & Engagement
Delivered excellent customer service, handled feedback and resolved complaints promptly, improving repeat customer rates
Developed local marketing strategies and promotional campaigns to attract and retain customers
4 Product Development & Quality Control
Innovated and maintained menu items, ensuring high-quality food standards and compliance with health regulations
Trained staff on food preparation techniques to guarantee consistency and hygiene
5 Problem Solving & Adaptability
Quickly adapted to market trends and customer preferences, adjusting operations to meet demand
Managed unforeseen challenges such as supply chain disruptions and staff shortages effectively
6 Leadership & Team Management
Recruited, trained, and supervised staff to build a motivated, customer-focused team
Fostered a positive work environment encouraging teamwork and high performance
Timeline
Small Business Owner
Mr Churros
11.2024 - 06.2025
Associate of Arts - Culinary Art
Unifield International College
04.2001 -