MUHAMMAD ASRI BIN ZULKIFLI
Customer Service
1384 JALAN BSS 2/4 BANDAR SEREMBAN SELATAN 71450 SEREMBAN NEGERI SEMBILAN
Summary
Motivated Customer Account Executive offering years of experience in acquiring new customers and building retention. Knowledgeable about industry standards and companies. Excellent attention to detail with persuasive communication style. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Senior Retail Assistant
FAMILYMART
01.2018 - 01.2019
- Increased sales by effectively promoting products and helping customers make informed decisions.
- Conducted regular audits of store operations, identifying areas for improvement and implementing corrective actions.
- Resolved customer complaints professionally, maintaining high levels of satisfaction and loyalty.
- Supported store manager in various administrative tasks such as scheduling staff shifts.
- Mentored new employees, ensuring a smooth onboarding process and fostering a positive work environment.
Retail Sales Associate Cashier
7 Eleven Store
12.2016 - 08.2017
- Assisted with inventory management tasks, ensuring accurate stock levels and timely product replenishment.
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Promoted store loyalty program to customers, resulting in increased membership sign-ups and repeat business.
Crew Member
BURGERKING
02.2019 - 09.2019
- Offered suggestions for process improvements that ultimately led to more efficient operations within the store location.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
CARPOLISHER
GZOX
09.2019 - 04.2020
- Organized and detail-oriented with a strong work ethic.
- Worked effectively in fast-paced environments.
- Applied effective time management techniques to meet tight deadlines.
OPERATOR
Ceramtec
02.2022 - 02.2023
- Actively participated in cross-functional teams, contributing valuable input on process improvements and best practices for overall operational success.
- Supported management in achieving strategic objectives related to productivity, cost control, quality assurance, compliance with regulatory requirements.
- Enhanced production efficiency by implementing optimized machine settings and routine maintenance procedures.
- Contributed to cost reduction efforts by monitoring resource usage and minimizing waste during operations.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Handled adjustments or modifications to machines as needed based on product specifications or changes in operational parameters.
Crew Member
Burger King
05.2023 - 10.2023
- Improved customer satisfaction by providing efficient and friendly service during peak hours.
- Influenced repeat business by delivering exceptional dining experiences that exceeded customer expectations every visit.
- Prepared high-quality food items following established recipes and safety guidelines for consistent results.
- Trained new crew members on company policies, procedures, and best practices for optimal performance.
Client Account Executive
CHATHAM
11.2023 - Current
- Implemented detailed reporting methods for tracking account performance, leading to data-driven decision-making and improved results.
- Collaborated with internal teams to develop custom proposals for potential clients based on their unique needs.
- Established lasting partnerships with key industry contacts that led to new business opportunities and referrals.
- Expanded the client base through networking events, lead generation, and targeted marketing strategies.
Education
No Degree - SKM ELEKTRONIK TAHAP 2
KOLEJ VOKASIONAL KUALA KLAWANG
JELEBU 04.2001 -
No Degree - PT3
SMK SEREMBAN JAYA 2
SREMBAN JAYA 04.2001 -
No Degree - UPSR
SK SEREMBAN JAYA 2
SEREMBAN JAYA 04.2001 -
Skills
Closing Techniques
undefinedTimeline
Client Account Executive
CHATHAM
11.2023 - Current
Crew Member
Burger King
05.2023 - 10.2023
OPERATOR
Ceramtec
02.2022 - 02.2023
CARPOLISHER
GZOX
09.2019 - 04.2020
Crew Member
BURGERKING
02.2019 - 09.2019
Senior Retail Assistant
FAMILYMART
01.2018 - 01.2019
Retail Sales Associate Cashier
7 Eleven Store
12.2016 - 08.2017
No Degree - SKM ELEKTRONIK TAHAP 2
KOLEJ VOKASIONAL KUALA KLAWANG
04.2001 -
No Degree - PT3
SMK SEREMBAN JAYA 2
04.2001 -
No Degree - UPSR
SK SEREMBAN JAYA 2
04.2001 -
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