Muhammad Ashrul Zulkipli

• Primary responsibility is for the Network infrastructure including Wireless points.
• Secondary responsibility is for the network security.
• Manage & monitor network equipment follow MIS SLA. Ensure equipment are running with updated firmware at top-top condition.
• Helping in quotation gathering, internal form handling.
• Progressively fine tuning to optimize terminal & network capabilities.
• Play a “hands-on” role in the above-mentioned areas when required by the situation, ensuring delivery in the different areas of responsibility.
• Manage teams of external consultants associated with the delivery of the above services.
• Supervise and ensure the installation and maintenance and operation of the hardware, the firmware and the system related software including the appropriate procedures and documentation where necessary.
• Report in a timely fashion to the Head of Unit and Head of Division and ensure availability and consistency of appropriate management information by area. Follow-up and evaluate emerging technologies.
• Ensuring the architecture, design and implementation of all solutions following internal standards and procedures, market leaders, best-practices, security recommendations and industry standards.
• Ensure implementation of processes and procedures, notably Incident
• Management and Configuration/ Change Management.
• Implement the security guidelines and policies recommended by the IT
• Security Unit and related results of internal and external audits. Support the IT Operations team in tuning the monitoring and backup solutions.
• Co-operate with the relevant teams within and outside the division for the support of applications.
• Carry out any other duties and job functions as and when required by the Company or persons acting on behalf of the Company
• Worked with teams to develop company-wide information assurance, security standards and procedures.
• Coordinated with third-party security information and event management (SIEM) providers to maintain protections and predict threats.
• Installed and maintained commercial firewall solution, working with security vendors to consistently apply best practices and software updates.
• Created policies and procedures for emerging security technologies and proposals.

• Provides 24/7 technical support to customers by remotely or onsite support. Coordinates closely with internal sales, project managers and service resources by communicating project status and success metrics.
• Monitors customer support for technical solutions implemented and alerts the field sales to potential customer satisfaction threats or competitor activity.
• Creates documentations and technical knowledge transfer to customers. Provides advice on technical proof-of-concepts evaluation.
• Maintains knowledge of competitive products as well as complimentary solutions.
• Work collaboratively with field sales, project management, and engineering and support teams.
• Develops and maintain relationships with customers, and partners.
• Attend in-person meetings with clients to analyze, troubleshoot and diagnose the problems
• Respond to customer inquiries and assist in troubleshooting and resolving challenges
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.
• Provide prompt and accurate feedback to customers
• Troubleshot complex multi-vendor network service provider issues.
• Performed troubleshooting for Juniper, Cisco, and packet analysis.
• Managed, tracked, and coordinated problem resolution and escalation processes.
• Provided complete end-to-end engineering and installation of route-based IP network solutions.
• Provided network support services for devices such as hubs, bridges, routers, and other hardware.
• Collaborated with vendors to identify best options for optimizing network performance.
• Assisted with implementation and support of network monitoring tools.
• Established robust infrastructure and data capacity for new applications.
• Provided detailed network diagrams and procedural guidelines.
• Escalated emergency technical issues beyond knowledge to maintain optimum up-time.
• Monitored network capacity and performance to diagnose and resolve complex network problems.
• Applied tier-isolation best practices to support multi-tier architectures.
• Organized frameworks to transfer secure data from internal to external and public networks.
• Liaised with stakeholders to keep project goals and deadlines on target.
• Integrated data, voice and video networks for use in multi-site installations.
• Created VPN infrastructure and allowed for secure remote connections.
• Detected intrusion attempts and promptly responded to DDoS attacks.
• Recommended options for disaster recovery and remote access security.
• Configured and troubleshot VoIP and multi-media distributed systems and platforms.
• Integrated fixed wireless connectivity into facilities requiring high-speed networks.

• Monitors and maintains current inventory levels, processes purchasing request as required, tracks orders.
• Processes stock movement as required following established procedures. Managing and planning for NSRO
• Managing renewal, warranty, and repair.
• Reduce system down time, manage outlet technical issue and solve it.
• Doing installation and maintenance of all IT Hardware, infrastructure, and services.
• Troubleshooting system and network problems and diagnosing and solving hardware or software faults
• Providing support, including procedural documentation and relevant reports. Following diagrams and written instructions to repair fault or set up system.
• Supporting roll-out of new system and applications.
• Working continuously on task until completion (or ref err al to third parties, if appropriate).
• Review diagnostics and assess functionality and efficiency of systems
• Determine rationale and methods for upgrading company network software programs each time update is released
• Ensure task schedule are on track resolve with regular updates. Health check daily application and data updates
• Manage Stock Management and IT logistic Troubleshooting on POS hardware and software. Troubleshooting on remote application
• Comprehensive understanding of network architecture and client/server technology.
• Managing MDM and IT management software
• Collaborated with vendors to locate replacement components and resolve advanced problems.
• Prepared technical responses to requests for quotes, assigning costs, timeframes and alternative solutions.
• Boosted network, system and data availability and integrity through preventive maintenance and upgrades.
• Offered remote support for cloud-based and web-based clients via phone, email and chat.
• Monitored systems in operation and quickly troubleshot errors.
• Analyzed issues to identify troubleshooting methods needed for quick remediation.
• Patched software and installed new versions to eliminate security problems and protect data.
• Resolved issues with systems, hardware and telephones quickly and accurately.
• Authored technical requirement documentation to suit business goals and technological limits.

• Provide on-site support for desktop hardware, desktop applications, emails, printer and network related issues.
• Install, re-install, configure and support MS Windows OS, MS Windows applications and other users
  applications.
• Perform on-site break/fix problem troubleshooting and resolution.
• Perform preventive Maintenance. Replace part for HP & Dell Server.
• Carry out project roll out and installation.
• On-Site support banking server such as relocation, hardware check, preventive maintenance, installations, configuration, troubleshooting, and warranty replacement
• On-site support for Sabre Red and Nielsen software. Manage network switch for Bank Islam branches.
• On-site support ATM machine for Bank Islam. Onsite support Dell and HP warranty.
• Installation HUAWEI core switch and Access Switch at KLIA1 & KLIA2
• Resident Engineer at Zimmer Medical (M) SDN. Bhd.
  - Maintained seamless end-to-end communication by delivering support for
  - Video Conferencing System (Cisco VCS/TMS)
• Performed variety of computer repair and maintenance e activities, including onsite repairs, replacements of parts, and negotiation of pricing for services with customers
• Travelled to onsite locations in 50-mile range, maintaining extended communications with clients to ensure maximum client satisfaction
• Successfully maintained up to 5 open requests simultaneously, resolving issues within 3 hours of arriving on site
• Evaluated system performance of 60+ machines to plan and execute software and hardware upgrades across enterprise
• Employed effective troubleshooting techniques and process initiatives, which reduced downtime by 40% caused by computer and network issues
• Managed maintenance data records and tracked operating information for onsite reference

• Assists in investigating, diagnosing and resolve problem on MS Office, MS Outlook.
• Responsible in providing advice when needed to further improve user working environment.
• Interacts professionally with customer; maintains effective working relationships n d w o r k s in cooperation with users as well as management team to effectively meet department objectives.
• Create Business Partner / Merchant ID in SOVY Shipping system.
• Planned and led administration of management information system for achieving threshold-level performance

• Resident Engineer at KLIA1 for Project:

MA(S)-KLIA CCTV-MTCE-2015-2016

MA(S)-KLIA-RMA & FIRMWARE LICENSE SUBSCRIPTIONS-2016-2017

• Resident Engineer at KPDNKK for Project:

ICT NETWORKING & SECURITY-2016-2018

• Support Engineer for Project:

TM-MINDEF-MINDEFNET-2016-2017

MINDEF-SIAP Upgrade MAINTAINANCE 2013-2016

• Assists in investigating, diagnosing and resolve problem on MS Office, MS Outlook, Firewall, Layer 1 to Layer 3 Cisco Switches, Cisco NAC, LAN connection Detected 20+ network vulnerabilities by testing infrastructure security and tracking potential threats to network
• Responsible in providing advice when needed to further improve user working environment.
• Interacts professionally with customer; maintains effective working relationships and works in cooperation with users as well as management team to effectively meet department objectives.
• Installing and configuring computer hardware operating systems and applications, other software requirement like antivirus, PRTG Monitoring System, NMS Nagios, service pack upgrade, fibre and LAN cable management, server, ensuring security and upgrades are applied and kept up to date on desktop and server, ensuring all software purchased licensing is recorded and maintained.
• Reporting faults and maintaining logs on servers, desktops and laptops by perform preventive maintenance activities.
• Support and maintain MS Server/Desktops and MS Exchange/AD server such as setting up new users accounts, profiles, permission and dealing with password issues
• Aid and support to colleagues in IT-related matters, asset management and routine IT housekeeping services.
• Installation and configure HPE 1920 Switch for every KPDNKK Branches. Cisco Firewall and IPS troubleshooting.
• Performed troubleshooting for Juniper, Cisco, and packet analysis.
• Provided complete end-to-end engineering and installation of route-based IP network solutions.
• Provided network support services for devices such as hubs, bridges, routers, and other hardware.
• Monitored network capacity and performance to diagnose and resolve complex network problems.

• Provided complete end-to-end engineering and installation of route-based IP network solutions.
• Performed troubleshooting for Juniper, Cisco, and packet analysis.
• Provided network support services for devices such as hubs, bridges, routers, and other hardware.
• Troubleshot complex multi-vendor network service provider issues.
• Integrated fixed wireless connectivity into facilities requiring high-speed networks.
• Troubleshooting, upgrade and testing a variety of computer Issues
• Remote PC and Server to Maintain and troubleshoot
• Implement Network according to diaagram and topology at KLIA2 Project ICT0B
• Troubleshoot Network problems
• Configuring Fortinet & Cyberoam Firewall
• Configure Core and Access Switch DELL Force 10
• Splicing Fibre
• Sophos UTM support
• VLAN & VLT setting
• Complete network topography and diagram in KLIA2 project
• Ruckus product configuration
• Microtik Controller Configuration
• Designed, configured, and installed all Data Centre Network Devices to support 1000+ users, including LAN cables, ports, routers, switches, Load Balancers, and VPNs

• Certified in Security Expert (CISE) :
  - Networking, Malwares and Physical Security
  - Foot printing/Reconnaissance & Sniffing
  - Google, System (Win7 and Linux) & Wireless Hacking
  - Android, iPhone, Web Server & Email Hacking
  - SQL Injection, Cross Site Scripting & Reverse Eng.
  - Social Engineering, Identity Theft Fraud
  - Penetration, Session Hijacking & Service Denial
  - Exploit Writing, Buffer Overflow and IDS & IPS
  - Cryptography, Steganography, Firewalls & Honeypots
  - Computer Forensics, Security Compliance & Auditing